In this conversation, Erin interviews Aaron Moncur, the owner of Pipeline Design and Engineering, about empathy and leadership. Aaron shares two examples of how empathy has helped him overcome challenges as a leader. In one instance, he had to navigate the possibility of furloughs and layoffs, and in another, he had to ask his team to work overtime on a project. By leading with empathy and inviting open discussions, Aaron was able to maintain a supportive and engaged team. He emphasizes that empathy is a tactical tool that leads to better outcomes and builds a positive culture.

Today on Tactical Empathy:

• Empathy is not about making a situation okay, but about listening and understanding what a person is going through.
• Empathy rarely begins with 'at least'. It's important to avoid dismissing someone's struggles by comparing them to others.
• Leading with empathy and inviting open discussions can lead to better outcomes and build a positive culture.
• Empathy requires extra work and thinking outside of oneself, which can be challenging for leaders.
• Taking what's on the inside, putting it on the outside, and talking about it is a powerful practice for building empathy.

Connect with Aaron:

• Website: https://teampipeline.us/
• The Wave: https://www.thewave.engineer/
• Podcast:https://beinganengineer.buzzsprout.com/
• LinkedIn: https://www.linkedin.com/in/pipelinedesign/

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/

This show was produced by ELF Solutions Inc.