In the last of our miniseries with Taylor Scott, we break apart the fundamentals of what the hospitality industry needs to start, stop, and continue doing to improve staff retention. We are at an inflection point with the staff experience in our industry where staff have different expectations about what their employers should prioritize to support them. Taylor walks us through realistic steps on how to identify what your staff truly need, and how to put your strategies into action. Take a listen and learn how to improve the experience and culture among your teams. You can also check out his book, Lead with Hospitality, if you want to dive head first into improving your life as a hotelier.