If someone in an aged care facility is hurt or mistreated, there’s a system in place that’s supposed to make sure incidents are flagged and followed up.

But instead of reviewing all these cases, the regulator has been “bulk closing” them in the thousands, sometimes without even the most basic assessment.

Staff say this is leading to further neglect, abuse and even preventable death, as major risks go unnoticed.

Today, senior reporter for The Saturday Paper Rick Morton on why the aged care regulator hasn’t been doing its job properly – and how people are suffering as a result.

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Guest: Senior reporter for The Saturday Paper, Rick Morton.

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