This is a bonus question - for the full podcast that preceded it, visit htp://leanblog.org/136 to listen or see the video link.

Mark Graban (http://www.markgraban.com) answers this reader question: If we have developed a "Lean process," but people aren't following it, what can we do to get participation or compliance? Read and learn more at http://www.leanblog.org.

http://www.leanblog.org/leandesign

This is Part 4 of a discussion about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The Neenan Company, and Dr. Randall Huss, President of the Rolla Clinic.

In this video, we talk about how the design is patient centered and how staff members and clinicians are involved in the continuous improvement of a space that was designed to be flexible over time.

Your host is Mark Graban, author of the book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction," and the

founder of http://www.leanblog.org.

http://www.neenan.com for more information on The Neenan Company

http://www.leanblog.org/leandesign

This is Part 3 of a discussion about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The Neenan Company, and Dr. Randall Huss, President of the Rolla Clinic.

Here, we talk about how they worked with staff members and physicians to help changes processes and workflow along with the layout and design. How did they use communication to reduce anxiety and fear? How did Dr. Huss, as the champion for this, help get the physicians onboard with these changes?

Your host is Mark Graban, author of the book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction," and the founder of http://www.leanblog.org.

http://www.neenan.com for more information on The Neenan Company

ttp://www.leanblog.org/leandesign

This is Part 2 of a discussion about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The Neenan Company, and Dr. Randall Huss, President of the Rolla Clinic. In this part, they talk about their open clinic design and how that helped facilitate newly formed "care teams" in the practice.

Your host is Mark Graban, author of the book "Lean Hospitals:

Improving Quality, Patient Safety, and Employee Satisfaction," and the

founder of http://www.leanblog.org.

http://www.neenan.com for more information on The Neenan Company

I'm happy to present a new multi-part video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The Neenan Company, and Dr. Randall Huss, President of the St. John's Clinic - Rolla (MO).

We have about an hour of video altogether that will be released in five weekly installments. You can visit www.leanblog.org/leandesign for the entire series.

Your host is Mark Graban, author of the book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction" and the founder of LeanBlog.org.

Part 1: (1/4/11)

In this introduction, Part 1, Miguel and Dr. Huss discuss how they got introduced to Lean principles and how they came to incorporate them into the design of a new clinic in Rolla, MO.

I'm happy to present a new multi-part video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The Neenan Company, and Dr. Randall Huss, President of the St. John's Clinic - Rolla (MO).

We have about an hour of video altogether that will be released in five weekly installments. You can visit www.leanblog.org/leandesign for the entire series.

Your host is Mark Graban, author of the book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction" and the founder of LeanBlog.org.

Part 1: (1/4/11)

In this introduction, Part 1, Miguel and Dr. Huss discuss how they got introduced to Lean principles and how they came to incorporate them into the design of a new clinic in Rolla, MO.

My guest for video podcast #12 is Matthew E. May, returning to talk about his latest book, a business fable calledThe Shibumi Strategy: A Powerful Way to Create Meaningful Change. I’ve been reading the book and have found it be a thought-provoking about your own personal effectiveness in a complex world.

You can read more about the book at Matt’s website: www.ShibumiStrategy.com. You can also get an audio version of this podcast at www.leanblog.org/103.

My guest for video podcast #12 is Matthew E. May, returning to talk about his latest book, a business fable calledThe Shibumi Strategy: A Powerful Way to Create Meaningful Change. I’ve been reading the book and have found it be a thought-provoking about your own personal effectiveness in a complex world.

You can read more about the book at Matt’s website: www.ShibumiStrategy.com. You can also get an audio version of this podcast at www.leanblog.org/103.

Norman Bodek talks about his new book, "How to Do Kaizen" in the first part of this series, recorded in March 2010.