Lean IT expert Steve Bell helps solve the long-standing battle between a company’s goal of Continuous Improvement and IT's perceived lack of agility. It’s a constant friction between management wanting computer/network changes now, and IT wanting to slow the pace and do it right. Hear about Kaizen, and how IT departments are now considered strategic partners in business planning, due to so much online interaction with the public. Steve is author of three books on Lean IT, and is winner of the Shingo Research Prize. He is also a faculty member at the Lean Enterprise Institute.