Lean Leadership for Ops Managers

Don't you hate it when you have back-to-back meetings? Inevitably, one meeting runs over, and there is not enough time to catch your breath, prepare for the next meeting, or even go to the bathroom. In today's episode, I share a passion project that has allowed meetings to be scheduled more efficiently and respectful of people's time.

What You’ll Learn in this Episode:

• How my Passion Project Began
• Improvement Kata for Meeting Efficiency 
• Steps to Change Meeting Default Times in Outlook
• Managing Meetings to be Respectful of Others

Get full show notes and more information here: https://processplusresults.com/podcast/068

Many organizations have been focused on filling positions and hiring new team members in the current employment market because of the staffing shortages. But how do you retain the team members you already have and keep them engaged? 

In today’s episode, David Pender joins us to share how the “people come first” culture at Sage Glass has helped to retain employees, keep them engaged, and refer others to work there as well (sometimes even their daughters). 

What You’ll Learn in this Episode:

• Choosing between “People First” or “Customer First”
• How to Train for Better Retention
• Why Mentoring Shouldn’t Just Be for Executives
• How to Leverage Trust, Empowerment, and Collaboration

Get full show notes and more information here: https://processplusresults.com/podcast/067

COVID has brought challenges to everyone throughout the last several months resulting in burnout to team members and leaders alike. How do we as leaders know when our team becomes overwhelmed, and what do we do when that happens?

In today's episode, Kelli Ogunsanya shares the truth about leading through COVID burnout and how she focuses on meeting people where they are while leading organizational performance. 

What You’ll Learn from this Episode

• How Increased Communication Helps in Times of Ambiguity
• How to Identify Cues of COVID Stress
• What a Holistic Approach to Strategic Planning Looks Like
• Why We Need to Learn to Lead in a Time of Flux (beyond the pandemic)

Get full show notes and more information here: https://processplusresults.com/podcast/066

What does it mean to be a leader? People often come in with their own understanding and assumptions, causing disconnect and an unaligned purpose across the organization.

In today's episode, Dave Conner joins us to share the role of a leader and how they have developed people to lead with meaning.

What You’ll Learn from this Episode

• Gaining purpose through servant leadership
• Sharpening processes with Lean Thinking
• Developing a leader’s mindset
• Lean Leadership leads to agility
• The 4 Ps of Leading Excellence

Get full show notes and more information here: https://processplusresults.com/podcast/065

We all solve problems in our organizations every day. There are so many tools and resources available to help us through those processes, but do we as leaders focus more on the methodology or on our people when it comes to problem-solving?

In today’s episode, Jamie Flinchbaugh, author of People Solve Problems, joins us to what organizations are doing with learning and problem-solving as part of their culture and what leaders can do to close the problem-solving culture gap. 

What You’ll Learn from this Episode:

• How Organizations Differ in their Problem-Solving Processes
• Symptoms of Ineffective Problem-Solving 
• Integrating Problem-Solving into the Day-to-Day
• Coaching Through Problem-Solving Gaps 

Get full show notes and more information here: https://processplusresults.com/podcast/064

What do you do when faced with a challenging learning experience that is, well, challenging? How do you respond when you are trying to grasp a concept that is beyond your learning threshold? In today's episode, Jamie discusses the lessons she learned in her Kata Girl Geek Learning Group when striving toward but did not achieve the Next Target Condition. 

What You’ll Learn from this Episode

• Why the order of the starter kata steps matter
• Learning to Move Forward When We're Beyond our Learning Threshold
• Practical Learnings About Graphs and Data
• Transitioning from Step 3: Establish the Next Target Condition to Step 4: Experiment Toward the Next Target Condition

Get full show notes and more information here: https://processplusresults.com/podcast/063

What do you mean when you say the word coaching? Do you think of an iconic sports coach yelling plays from the sideline or giving an inspirational speech in the locker room? As leaders, we coach our team members to help them learn and grow, but I’ve discovered that coaching is used incorrectly in many instances.

In today’s episode, we are diving into what I mean by coaching, how it’s different from other definitions, and why it even matters. 

What You’ll Learn in this Episode:

• What Coaching Is Not
• My Definition of Coaching
• What Coaching Means as an Operations Executive
• Coaching as Part of Development

Get full show notes and more information here: https://processplusresults.com/podcast/062

What would happen if the doors to your organization had to close tomorrow? Most everyone experienced this at some point during the pandemic, but what would you do if you lost 80 percent of your business overnight? 

In today's episode, Scott Post discusses the challenges of leading a buffet restaurant enterprise during a pandemic and their steps to be successful during that crisis. 

What You’ll Learn From This Episode: 

• Servant Leadership in an Operations Role
• Capitalizing on Necessary Changes
• Focusing on the Fundamentals

Get full show notes and more information here: https://processplusresults.com/podcast/061

How would your organization perform if you were no longer there? Most people only stay in one position for two to five years before moving on, so how do you start preparing for that transition?

In today’s episode, Marc Braun joins us to discuss the steps he has made as he transitions out of his position of President at Cambridge Air Solutions and how continuously developing other leaders have helped him to leave well. 

What You’ll Learn from this Episode

• Dedicating Time for Employee Growth Leads to Continuous Improvement
• Leaving Well Starts the First Day in a New Position
• Developing Others to Step into Your Role 
• Failure is Inevitable: Celebrate the Process
• Leaving Well is Leading Well

Get full show notes and more information here: https://processplusresults.com/podcast/060

Is leadership development part of your strategy for business growth? If your business is growing or if you want to grow, it is important to consider how you're developing your leaders. 

In today's episode, Kristin Ogo joins us to discuss how Kenmore Envelope Company focused on leadership expansion and how they continue to develop their leaders as their company has continued to grow. 

What You’ll Learn in this Episode:

• Creating a Roadmap for Business Growth
• Increasing Communication During Uncertain Times
• Building Relationships to Enable Leadership Growth
• How Leadership Development Can Reduce Turnover
• Creating a Culture of Engagement in Continuous Operations

Get full show notes and more information here: https://processplusresults.com/podcast/059