Are you overcomplicating your call center operations? In this video, I break down how to run a small, lean, and highly effective call center for a plumbing, HVAC, or trades business—without the bloated tech stack or unnecessary complexity.
✅ Why a massive tech stack slows you down
✅ The smallest viable tech stack you actually need
✅ How to balance efficiency with great customer service
✅ The dangers of running too lean—and how to avoid them
✅ A step-by-step blueprint to streamline your call center
If you’re a call center manager, supervisor, or business owner, this is your playbook to booking more jobs, increasing revenue, and delivering a better customer experience—while keeping operations lean and efficient.
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