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Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use  ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers.

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Chapters

00:00 The Cognigy Origination Story

01:07  Having the Senior Leadership Conversation

03:00 Is There a Dystopian CX?

04:24 Are You a Human?

06:56 The Act of Pre-Training the AI

08:30 The Cognigy Source of Truth

13:18 A Lifelong Journey of Iteration

24:51 Innovation includes Ethics

26:33 Flying Cars and Contact Centers

32:18 Today is a Better Day

33:19 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy