The ActivateCX Podcast

Learn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai

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Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie.AI)! Together Frank and Maja dive into the world of Conversational AI and more directly how ChatBots are improving customer experience, boosting your sales and lighting up customer support performance. 

Maja also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition?

Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!

Learn more the 3 AI Solutions to improve business Profitability and Sustainability: 
https://activateCX.arroyo360.com/ai
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Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your sales and customer support performance. 

Kolin also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition?

Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!

CHAPTERS
00:00 Intro
00:10 A Day in the Life of an AI Product Leader
05:29 What is the Winning AI for CX Product Set
07:18 Getting to a Shared AI Understanding
10:19 How far do you go with AI in CX?
11:52 Knowing that your AI is working!
13:04 How to ensure the AI behaves nicely!
14:34 Agentic AI, the new Kid on the block!
16:08 Adopting, Adapting, and Getting in the Groove
17:50 In Security we Trust!!!
20:01 Is your C-Suite on Board with AI?
22:18 Thanks Kolin!!

Learn how to take action with AI to improve Profitability and Sustainability: 
https://activateCX.arroyo360.com/ai
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Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer support performance. 

Frank addresses how these AI strategies are transformational and achievable in the here and now. At the end of the day, Frank and the Arroyo360 team can help you bring this strategy to life?

Share this video with your #ceo and #cfo, and then take action by reaching out.

Don't forget to subscribe for more tech updates!

Chapters
00:00 Intro
00.28 Setting Stage for Innovation
07:20 Omnichannel Inbound Routing
13:19 AI Agent Assist
16:30 Conversational AI
24:50 AI Conversational Intelligence
31:00 AI Business Intelligence
35:38 Experience Outcomes
39.31 Summary and Open Invitation

#podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

Learn more about using AI to improve CX: https://activateCX.arroyo360.com/ai

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Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Industry AI expert! Together Frank and Michelle dive into the world of conversational AI as a means to boost your sales and customer support performance. 

Michelle also addresses prevalent fears and uncertainties surrounding AI, discussing ethical concerns, privacy issues, and the potential for workforce displacement. At the end of the day, learn how to keep your customers and become sustainable against competition?

Don't forget to subscribe for more tech updates!

#podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

Your AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on where your cybersecurity roadmap should be heading.  Don't forget to subscribe for more updates on how AI, CXM and Contact Center technologies can help you get and keep customers!

Don't forget to subscribe for more tech updates!

Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai
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Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition?

Don't forget to subscribe for more tech updates!

Get your AI Sorted https://activateCX.arroyo360.com/ai
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Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.

Don't forget to subscribe for more tech updates!

Chapters
00:00 How does the AI Consumer Choose Correctly?
03:07 Getting Personal with AI
05:48 Being On Brand Digitaly
07:13 Matchmaker, Matchmaker
07:44 Building an AI Practice
09:58 Where is AI heading?
12:39 The Contact Centers broadening Role!
14:06 Does Cognigy Have a Way!
16:18 Sage Advice for Adopting AI
32:18 Today is a Better Day
21:12 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

Get your AI Sorted https://activateCX.arroyo360.com/ai

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Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates!

Chapters
00:00 Does AI support Multi cultural-language needs?
02:37 How does AI Work with Omnichannel?
07:57 Scotty, We Need More Data!
11:36 Can AI Help Close Down Blind Spots?
14:30 Feedback Management gets an assist from AI
17:46 The Big Question...How do you get Started with AI?
20:49 Making the Case for Omilia AI vs Anyone else!
24:36 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

Learn more about RingCX https://activateCX.arroyo360.com/ringcx
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Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelligence. Don't miss out on this insightful conversation!

Chapters:
00:00 What is the RingCX Strategy?
04:40 Moving the Contact Center Forward in the Journey
08:26 Betting the Farm
11:28 Data is the New Oil
14:01 Wisdom gained from Lessons Learned
16:06 What we can expect next?
18:35 Head over Heals
21:56 The Non Sales Pitch
23:26 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

Get your AI Sorted https://activateCX.arroyo360.com

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Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use  ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers.

Don't forget to subscribe for more tech updates!

Chapters

00:00 The Cognigy Origination Story

01:07  Having the Senior Leadership Conversation

03:00 Is There a Dystopian CX?

04:24 Are You a Human?

06:56 The Act of Pre-Training the AI

08:30 The Cognigy Source of Truth

13:18 A Lifelong Journey of Iteration

24:51 Innovation includes Ethics

26:33 Flying Cars and Contact Centers

32:18 Today is a Better Day

33:19 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy