The ActivateCX Podcast

Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtoday

Discover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, learn how AI is revolutionizing the contact center industry. Check out this compilation of guest appearances from Erik Smith, Bob Lenarcik, and John C DeBaca. 

#ringcentral #five9 #AI #chatbot #IVA #disruption_4 

Select the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday

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As a leader in the customer experience industry, Nextiva and Thrio are coming together to revolutionize the contact center space. With a focus on culture and innovation, they're driven by a vision to democratize CX technology and disrupt the business world. See what's in store for the future of customer experience with this powerful merger.

#cx #contactcenter #ex #ai #merger #nextiva #digital transformation 

Prepare your Company CX → https://activateCX.arroyo360.com/Acti...

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Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud Contact Center incorporating Self Service, AI, etc. Look no further! In this video, Basile Senesi (CRO At @ArcTechnologies , prev at @Fundboxcom ) share expert tips for finding the perfect CX firm for your specific needs.

At Arroyo360, we understand the importance of choosing the right consulting partner to solve your CX problems and drive success. Our framework-driven approach sets us apart from other firms and ensures results for our clients. Watch this video to learn more about how we can help your business excel in CX and Contact Center!

OUR GUEST...Basile Senesi is the CRO of Arc.tech, a leading FinTech firm, empowering startups with modern financial products

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TO BE SURE...Fintech is a vertical disruptor, bringing radical change and transformation in the Financial Services space. The changes are pushing the boundaries of regulation, security, privacy, and customer experience. 

FIND OUT...how Basile and Frank (Your Host from Arroyo360) view the changing Financial Services vertical from the Fintech Perspective. Why the tension between achieving sustainable margins and regulatory compliance pose an obstacle that must be overcome.

WHAT IF...your Financial Services business is struggling with CX change, what technologies to buy, how to light up your culture with customer centricity. Then you need guidance and proven frameworks, combined with your inside knowledge and feel for your business. 

TAKE AWAY...Expect to learn what you would from experienced business and digital transformation practitioners. Understand how employing new technologies like AI and staying on point with culture and customer Experience can lead to building a more competitive and sustainable business.

Extra Stuff:

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360

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#fintech, #customerexperience,  #employee experience, #podcast, #contact center ai, #contact center solutions, #cloud contact center, #enterprise contact center, #customer experience technology, #call center phone systems, #cloud #call center solutions, #customer care call center, #contact center consulting, #contact center consulting group

OUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX.

TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves acquiring technology that supports a CX and EX Mission. Fun times, right!

FIND OUT… how Sherry and Frank Rogers from Arroyo360 unpack common mistakes made with CRM acquisition and Implementation, a key component of the CX Ecosystem.

WHAT IF…you are not ready to hit “go” on a new CRM or refactoring an existing one... take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.

TAKE AWAY…Expect to learn the best way to look at your CRM, implement the technology, iterate, and integrate…and much more.

Extra Stuff:
Learn more about deploying and integrating your CRM →
https://activateCX.arroyo360.com/crm

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday
To support me on Youtube (thank you):  * / activateCX@arroyo360

ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360

#ai #contactcentersolutions #cxstrategy #selfservice #media #crm
#arroyo360 #customerexperience  #employeeexperience #podcast

OUR GUEST...Mark Hamill is the CEO of Arcet Global, a leading Business Transformation Firm headquartered in UAE 

TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology and not letting the People element fall to a distant 3rd on the priority list. Everything about your Culture, Leadership, and Customer Centricity, will impact how your story turns out!

FIND OUT...how Mark and Frank (Your Host from Arroyo360) view the changing needs of the modern organization. Why Culture, Organizational Construct, CX Representation, and a Unified Business is the only way win your spot in the competitive marketplace.

WHAT IF...your business is struggling with CX change, what technologies to buy, how to light up your culture with customer centricity. Then you need guidance and proven frameworks, combined with your inside knowledge and feel for your business. 

TAKE AWAY...Expect to learn what you would from experienced business and digital transformation practitioners. Understand how communications, culture, and relationship measurement can lead to building a better customer experience, reputation, and survivable business .

Extra Stuff:

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360

#ai #contactcentersolutions #cxstrategy #selfservice #media #culture
#arroyo360 #customerexperience  #employeeexperience #podcast #arcetglobal

OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center Space

TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!

FIND OUT...how Jay and Sprinklr Future Proof your business. Maybe Present Proof is a better description, because the time for action is now.  They are harnessing the power of several large language and generative AI models to provide scalability, optionality, and functionality. Sprinklr Tech IP manages engagement tone and damps down unintended consequences and outcomes.

WHAT IF...If you are not ready to hit “go”, take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.

TAKE AWAY...Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI.  Understand how the AI is constructed for Self Service, User Stories for getting started, how to rally the organization, and the most important insights you need to succeed…and much more.

Extra Stuff:

Learn more about the Sprinklr Contact Center Platform and their AI →

https://activateCX.arroyo360.com/Sprinklr

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360

#ai #contactcentersolutions #cxstrategy #selfservice #media #sprinklr 

#arroyo360 #customerexperience  #employeeexperience #podcast

OUR GUEST…John C DeBaca is the Director of AI & Automation at Five9 and is a nationally recognized expert on AI in the Contact Center Space

TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!

FIND OUT… how John and Five9 Future Proof your business. Maybe Present Proof is a better description, because the time for action is now.  They are harnessing the power of their Interactive Virtual Agent, along with large language and generative AI models to provide scalability, optionality, and functionality. Five9 Tech IP manages engagement tone and damps down unintended consequences and outcomes.

WHAT IF…you are not ready to hit “go”, take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.

TAKE AWAY…Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI.  Understand how the AI is constructed for Self Service, especially with the smart use of an IVA (Interactive Virtual Assistant) User Stories for getting started, how to rally the organization, and the most important insights you need to succeed…and much more.

Extra Stuff:

Learn more about the Five9 Contact Center Platform and their AI →

https://activateCX.arroyo360.com/Five9

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

To support me on Youtube (thank you):  * / activateCX@arroyo360

ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360

#ai #contactcentersolutions #cxstrategy #selfservice #media #five9 

#arroyo360 #customerexperience  #employeeexperience #podcast