The ActivateCX Podcast

https://activateCX.arroyo360.com/ai

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Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions.  Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!

Chapters

00:00 Cloud Native

02:27 Does Zoom have the Engineering chops?

04:47 Data is the New Oil

08:21 The Automation Story

11:03 Proof is in the Pudding

13:18 Delivering on the Promise

15:24 Being a Good Partner

17:32 Contact Center Evolution

20:52 In Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

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Get your AI Sorted https://activateCX.arroyo360.com

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Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates!
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Chapters

00:00 AI in the Contact Center

01:54  Are we losing the Human Touch?

04:22 What happens when AI gets Proactive?

07:21 The AI as Brand Ambassador

09:56 What is the AI Source of Truth?

14:47 The AI's role as Coach

18:26 The Ethical and Compliance Aspects of AI

21.58 A Story of AI Success in the Contact Center

26.16 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

Buy Your CX Tech in a better way!  https://activateCX.arroyo360.com/activateCXtoday

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Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more. 

Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact center. Watch now for a deep dive into a competency first mindset with experts Frank Rogers and special guest Amir Hameed!

Don't miss out on understanding the power of contact center AI platforms and how they can revolutionize your customer service operations. Watch now to make an informed choice!

Chapters:

00:00 The Technical Sales Org at RingCentral

04:15 How Technical Sales aligns with Product

05:50 Home Grown Products

08:00 Building the Native App

10:17  Incorporating Voice of Customer

12:43 Having CEO Input

18:07 There is a Sense of Urgency

19:35 Where is Partner Alignment Here?

22:20 Where the Rubber meets the Road

26:44 The Importance of Buying Strategically

30:10 How Does the Tech team influence Sales

33:01 Closing

https://activateCX.arroyo360.com/zoom
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Join us as we explore Zoom's journey from virtual meetings to ai contact center solutions with Industry Icon Brandon Knight! Discover how Zoom rose to fame during the pandemic and where they are headed next. Don't forget to subscribe for more tech updates!

https://activatecx.arroyo360.com/5CXMethods
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Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline operations. Dive deep into the world of omnichannel, chatbot's, voice bots, generative AI, NLP, and automation to stay ahead in the ever-evolving landscape of customer sales and service. 

Watch now to unlock the potential of growing your business to compete in a modern world!

Chapters
00:22The Case for Better CX
06:08 CX Method #1
10:36 CX Method #2
15:08 CX Method #3
22:25 CX Method #4
29:30 CX Method #5

Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

In this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology!

Chapters
00.03 The Obstacle is the Way
03:28 Towing the Line
09:55 Becoming Indispensable
15:18 Staying On-Point
16:59 Can’t We All Get Along
19:18 The Files are In the Computer
23.32 Flying Cars and Silver Suits
27:07 X Marks the Spot
28.46 Getting Better

Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

Join the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!

Chapters
00:03  The Balto Origination Story
03:32  Changing the Conversation
07:28  Baselining the Organization
08:34  EX and the Big Picture
12:36  Follow the Money
14:20  The Chicken or the Egg
16:32  Know Thyself
21:06  You are My Density
25:31  The Nail in Your Forehead
28:14  Thanks

Learn More https://activatecx.arroyo360.com/activateCXtoday

Dive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!

Activate AI in Your business https://activateCX.arroyo360.com/activateCXtoday

Want to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption in modern businesses, as we explore the common fears and challenges faced by organizations. Subscribe to stay informed on how education and collaboration can pave the way for successful AI integration.

Get your CX Right... https://activateCX.arroyo360.com/activateCXtoday
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Join Nextiva's Edwin Margulies as he goes behind the scenes of Nextiva Contact Center, discussing Contact Center AI, Thrio, competition, self-service, and more. Explore the latest trends in cloud call center solutions and customer experience technology.

#contact center ai #customer experience #ai