Get your AI Sorted https://activateCX.arroyo360.com

----

Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates!
-----

Chapters

00:00 AI in the Contact Center

01:54  Are we losing the Human Touch?

04:22 What happens when AI gets Proactive?

07:21 The AI as Brand Ambassador

09:56 What is the AI Source of Truth?

14:47 The AI's role as Coach

18:26 The Ethical and Compliance Aspects of AI

21.58 A Story of AI Success in the Contact Center

26.16 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy