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Join the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!

Chapters
00:03  The Balto Origination Story
03:32  Changing the Conversation
07:28  Baselining the Organization
08:34  EX and the Big Picture
12:36  Follow the Money
14:20  The Chicken or the Egg
16:32  Know Thyself
21:06  You are My Density
25:31  The Nail in Your Forehead
28:14  Thanks