The Collaborator set down with Lauren Turow, Head of Growth at Lately, to discuss their approach to customer success.

Unlike many businesses, Lately has very little automation, choosing instead to invest the resources into maintaining a high-touch, high-quality, customer experience at every touch point.  Sounds a bit like revenue enablement, doesn't it?

Give a listen as Lauren shares some of their best practices while also sharing a passion for baking and tie-dye.  It sounds like an odd combination, I know, but it really works.

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