The beginning of my trip was especially cursed, so I'm offering all the gory details, hoping it can help someone in the future, I was trying to go from Boston's Logan to NYC JFK on Jet Blue and then JFK to Ponta Delgada. Spoiler: the first leg was delayed so I missed the connection. SATA does NOT have Customer Service (or at least not on a Friday night, even though they have multiple redeye planes leaving from the US), so I was stranded at the airport trying to figure out a plan. SATA has no working contact numbers in America, only a website chatbot and several email addresses-I tried everything. More than 24 hrs later, I still haven't heard back from them.
SATA is THE airline you will have to deal with eventually, so forewarned is forearmed. I want everyone to have a pleasant experience, but we need to plan for all situations. Get the travel insurance, have a Plan B, be flexible.