Senior members of the team giving quick tips and guidance to juniors has really been the bedrock of many businesses training. This proximity training has taken a hit, and may not return.

But that doesn't mean you need to pay out to replace it.

Our guest, Diane Law is a leader in learning and development. She talks you through the options to replace this informal training in a way that retains the simplicity, and affordability.

Along with a few other inspirational ideas to boost the quality of your staff, your product and ultimately your customers satisfaction.