Language is central to healthcare, yet it’s often overlooked as a driver of equity, safety, and quality of care. In this episode, we’re joined by Dr. Pilar Ortega, emergency medicine physician and Vice President of Diversity, Equity, and Inclusion at the ACGME, to explore how rethinking language in medicine can transform patient outcomes. Join us to discuss why the term “language barrier” misses the real problem, how language-concordant care improves health outcomes, the promises and limitations of AI translation tools, and what systemic reforms are needed to better support multilingual clinicians and patients alike.
Dr. Pilar Ortega is an emergency medicine physician and the Vice President of Diversity, Equity, and Inclusion at the Accreditation Council for Graduate Medical Education (ACGME). A nationally recognized leader in medical Spanish education and language equity in healthcare, her work focuses on improving communication, valuing multilingualism in the medical workforce, and advancing more equitable healthcare systems through policy, education, and research.