In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver
engages in a thought-provoking discussion with Ken Crutchfield about the transformative
impact of generative AI on the legal industry. The conversation centers around the findings of
the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a
significant five-year milestone.

Looking ahead to 2025, the conversation anticipates a pivotal year for generative AI adoption,
focusing on practical, value-driven use cases and enhanced attorney engagement. With the
legal industry poised for significant change, this episode offers a compelling glimpse into the
future of legal practice in the era of generative AI.

On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TE
Connectivity.

This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets.

Both participants discussed the importance of enhancing productivity and driving growth in legal departments by transforming them from cost centers to profit centers. They highlighted the crucial role of leadership support in fostering innovation and shared strategies to market the legal department through use of productivity-based KPIs, as well as leveraging data to create productivity-based legal fee arrangements.

On this episode, Wolters Kluwer’s ELM Solutions experts Jennifer McIver, Associate Director of
Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology
Product Management, and Lisa Garcia, Associate Director of Customer Experience and User
Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a
game-changer for corporate legal departments. LegalCollaborator offers features that streamline law firm engagement and competitive bidding processes, enhancing productivity, reducing costs, and
helping legal teams reach their business goals.

On this episode, Jennifer McIver, Director of Legal Operations & Industry
Insights at Wolters Kluwer ELM Solutions, Joy Thorpe, Director of Legal Operations at Altria,
and Jorge Arevalo, Director of Strategic Pricing at Faegre Drinker, discussed the importance of
managing efficient outside-counsel relationships, stressing the relevancy of communication,
trust, and relationships between both parties, along with the challenges and opportunities of
adopting AFAs (Alternative Fee Arrangements).

On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing billing guidelines across the board to drive better law firm relationships and legal spend efficiencies.

On this episode, renowned thought leader Ken Crutchfield, Vice President and General Manager of Legal Markets for Wolters Kluwer Legal and Regulatory, and Jennifer McIver, Associate Director of Legal Operations and Industry Insights for Wolters Kluwer ELM Solutions, discuss how GenAI in general, and ChatGPT in particular, are radically transforming the way corporate legal departments and law firms deliver their work -  now more efficiently than ever.

In a recent podcast from Wolters Kluwer, Nancy McKinstry, Wolters Kluwer CEO and Chair of the Executive Board, and Barbara Wixom, Principal Research Scientist at the MIT Center for Information System Research, delve into the transformative potential of data analytics and monetization.

On this episode, our Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions and procurement expert Andie Lam, Director of Global Category Manager at Novartis, discuss the intricacies and challenges of managing outside counsel guidelines, managing legal spend and budgeting and the role of procurement in assisting in-house counsel teams to drive maximum efficiencies in their outside-counsel management.

In this episode, our Barry Ader and Nathan Cemenska discuss what it means for corporate legal departments to be future ready, and how corporations can successfully build comprehensive strategies to leverage new technologies and data-driven metrics to drive maximum efficiencies in their legal spend and outside-counsel management.

On this episode, Wolters Kluwer’s ELM Solutions experts Abhishek Mittal and Jeffrey Solomon take on a well-known insight: Change management is already hard, but coupled with the rising AI technology, it’s becoming even harder. Listen to Abhishek’s and Jeff’s recommendations on how to create awareness with hands-on experience around artificial intelligence, learn from early adopters and peers who have know-how on the matter, and encourage transparency around AI.