In this episode, we sit down with Dean Sonderegger to explore how AI is transforming the legal industry. From boosting efficiency and simplifying processes to leveraging data for smarter decision-making, Dean shares insights on how legal teams can stay ahead in a rapidly evolving landscape. Tune in for a forward-thinking conversation packed with practical takeaways for legal ops professionals and beyond!

In this special episode, Jen McIver and Diana Flanders take you behind the scenes of ELM Amplify 2025, which took place in Orlando in November 2025.Through rapid-fire, podcast-style conversations recorded on-site, Jen captures candid perspectives from legal ops managers, litigation leaders, and technology specialists representing Citizens Bank, Popular Bank, Westfield Insurance, Santander, Marsh McLennan, M&T Bank, and Organon. Together, they explore why fostering connection and candid knowledge-sharing is essential for driving innovation and shaping the future of legal operations.

In this episode of Legal Leaders Exchange, host Jennifer McIver sits down with Carlos Gámez of Wolters Kluwer Legal & Regulatory and Sinéad Kenny from Brightflag, to unpack the major themes that shaped the legal industry in 2025.

The conversation begins with a lighthearted look at personal passions, such as BBQ rib rubs and the "Motley Accruals" band, before diving into critical industry shifts. They discuss the growing appetite for peer collaboration, the move toward data transparency between clients and law firms, and the practical realities of AI adoption.

Looking ahead, they discuss predictions for 2026, debating the potential of agentic AI, the necessity of "cleaning house" regarding data infrastructure, and whether the billable hour is actually going anywhere.

In this episode of Legal Leaders Exchange, host Jennifer McIver is joined by Catrine Chevalier, Legal Operations specialist at DHL, and Stacy Lettie, Chief of Staff at Organon.

This candid conversation explores how lean legal ops teams can deliver outsized impact, even without big budgets or expansive headcount. From auditing invoices with precision to transforming repetitive tasks into opportunities for innovation, Stacy and Catrine share how focus, curiosity, and a strategic mindset can drive real results. 

Whether you're supporting multiple global business units or juggling competing priorities with limited resources, this episode offers practical insights, relatable stories, and a fresh perspective on what it means to lead legal ops with intention.

What happens when legal operations meet agentic AI? In this engaging episode, our Jen McIver and Vince Venturella dive into the fast-moving world of agentic AI, autonomous digital agents that can research, act, and collaborate with humans. 

From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can embrace this technology to do more with less. 

Expect a few laughs (yes, there’s a bit about bananas), some wild dreams, and a lot of practical insight into how legal teams can start embracing AI today. Whether you're excited, skeptical, or somewhere in between, this conversation offers a candid, insightful look at how legal ops teams can embrace agentic AI to unlock new possibilities.

Join us on Legal Leaders Exchange as we dive into the transformative journey of DHL’s legal team from the viewpoints of Mark Smolik and Elaine Darr.

Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed with insights and inspiration.

Listen and learn how to think big, start small, and build momentum in your own legal operations journey.

As AI becomes more embedded in the daily lives of legal departments, the call for robust
regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we
sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape
of AI regulations—from the EU AI Act to global compliance trends. We unpack what these
changes mean for legal professionals, compliance officers, and tech leaders, and how
organizations can proactively prepare for the future of AI governance.

In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with
Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This
conversation explores how the solution was shaped by years of working closely with in-
house legal teams and their law firms. With a foundation in both AI and human insight,
LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department
needs—fostering transparency, collaboration, and stronger relationships along the way.

In this episode of Legal Leaders Exchange, join Jen McIver, Rich Stoll and Brian
Jorgenson as they explore the journey of transforming the industry’s leading source of hourly
rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform,
LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and
the benefits of a data-driven approach in the legal industry. Whether you are a member of a
legal operations, law firm pricing or corporate finance team, stronger relationships are built
through the use of data. LegalVIEW DynamicInsights will enable you to analyze,
benchmark, and explore key insights across the most relevant dimensions to drive strategic
negotiations, improve cost control, and foster stronger, more transparent law firm-client
relationships.

In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver
engages in a thought-provoking discussion with Ken Crutchfield about the transformative
impact of generative AI on the legal industry. The conversation centers around the findings of
the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a
significant five-year milestone.

Looking ahead to 2025, the conversation anticipates a pivotal year for generative AI adoption,
focusing on practical, value-driven use cases and enhanced attorney engagement. With the
legal industry poised for significant change, this episode offers a compelling glimpse into the
future of legal practice in the era of generative AI.