In this episode of “No Free Lunch,” host Greg Stewart interviews Leith Collyer, the Managing Director of Pink Elephant South Africa. We speak around the evolving role of women in IT leadership, noting the increasing presence of female leaders and the unique empathy they bring to the industry.

Leith shares her journey from a service delivery manager at Dimension Data to leading Pink Elephant, emphasising her passion for IT service management (ITSM) and its transformative potential in Africa.

Leith discusses the challenges and opportunities in the ITSM sector, particularly in emerging markets like Africa, where infrastructure gaps and skill shortages persist. Our discussion highlights the importance of next-gen service desks and AI-enhanced support systems in driving business value and economic growth.