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Mitch Baker, VP of Marketing at Robeks, shares his expertise on evolving marketing strategies in the hospitality industry. With a background spanning Hollywood entertainment, Disney, and more, he dives into the role of guest data, technology, and omnichannel marketing in shaping brand success. Mitch also discusses the vital relationship between marketing and operations, the power of consistency, and what truly drives a five-star guest experience.

Zack and Mitch discuss:

• How Robeks leverages guest data for targeted marketing.
• The impact of technology on hospitality marketing.
• The importance of aligning marketing with operations.
• Best practices for omnichannel brand messaging.
• Why guest experience hinges on service and accuracy.

Tune in to hear how Mitch’s insights on marketing, operations, and guest experience can help your restaurant thrive!

Thanks, Mitch!