Shane and Tonya sit down with Retail Director Tara Graham to share real-world lessons from inside the Integra “lab.” From evolving service roles and managing change to improving customer experience and boosting team morale during a hard market, the conversation gets honest about what’s worked—and what hasn’t. Whether you’re running solo or managing a growing team, you’ll walk away with practical takeaways and tested ideas to strengthen your agency from the inside out. 

Learn more at IntegraPartnerNetwork.com.