Courtney Tomaino is a state-level administrator and a current NREMT Paramedic. She has served in volunteer and paid EMS services in capacities ranging from CPR-certified driver to crew chief paramedic while raising a family with young kids in Vermont. She is involved in training, education, clinical practice, and administration centered around EMS providers. This episode is the second in the Lessons in Leadership series and dives deep into the work-life balance discussion many services face today. Courtney joins the show to share some common workplace dynamics seen in the modern EMS workforce with a few creative solutions to reinvigorate overwhelmed staff.