Rick Fafard, BA Insight's technical director of professional services, is back to share his experience working with legal customers large and small in their effort to implement BA Insight solutions. He takes us behind the scenes on the decisions that serve to bring improved access to matter and information in an industry that has quickly become a leader in information utilization and organization at scale. Along the way, Rick shares a story of one client that brought together four regions, clients, and thousands of staff in an efficient and user-friendly search implementation.

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