Welcome back everyone! Thank you for taking some time to listen our 3rd episode of Multifamily Off the Cuff. 

On this episode, we had the amazing opportunity to share some time talking to a very special guest: Dustin Miller

Dustin has been working with the multifamily industry for over a decade on the property management side.  He has worked in different markets like Florida and Georgia, so he has a great experience and industry knowledge.

We discussed very interesting points about the multifamily such as:

• How the pandemic has increased the amount of time people stay at home and how the multifamily industry has had the need to improve the apartment communities to serve the residents in a better way based on these changes.
• Rents grew 24% last year, and they are expecting 24% more for this year.
• Can you guess how many people a day are moving to Florida? We talked about this, and the number is impressive. 
• The biggest pet peeve when it comes to receiving services: When vendors don’t show up on time.
• Why is so important to make sure we don’t add more stress to the residents on their moving experience. 
• Vendors need to understand the industry and its necessities, so they can provide appropriate service. 
• How and why a utility company became the best customer service provider to Dustin.
• Vendors, please understand that Multifamily works Monday – Monday and for some services 24/7. 
• What would be a great way to improve even more the resident experience? 

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and keep up with the new episodes.