Hello! This is Multifamily Off the Cuff Episode #19. Thank you so much for listening!

On this episode, Fernando invited a very special guest for the second time. Aisha Price was here discussing some interesting numbers within the multifamily industry. 

Aisha has more than 20 years of experience in the multifamily industry. She has worked in pretty much all the positions from leasing agent to regional manager.

These were some of the questions they discussed:

• What is Tax Credit, and it works for rental properties?

• Is there a difference when it comes to yearly budgets between a conventional property and a tax credit one? 

• When is the best time to send price updates if you are already working with a property and why is that the best time?

• Who makes the final decision when deciding which vendor supplier will provide the service to the property?

• What is the best approach to contact and then follow up with a regional if you are a vendor supplier trying to get their business?

All these questions and more were discussed in this episode. Please take the time to listen to this one as it would guide you through great ways to manage the networking approaches when trying to sell your services to a property. 

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and `keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]

Hello! This is Multifamily Off the Cuff Episode #18. Thank you so much for listening!

On this episode, Fernando had the pleasure to talk with Joelis Rodriguez about the importance of the apartment association. She has been working with the multifamily industry for 15 years. She is  currently working as a property manager, and she is also highly involved with AAGO ( Apartment Association of Greater Orlando).

These were some of the questions they discussed:

• What is CAM License? Why is this important to know when trying to be a property manager in Florida?
• What is AAGO? What do they to help both property management staff and vendor suppliers?
• What are the benefits of being part of local apartment associations when working with the multifamily industry?
• Why is it so important to keep educating ourselves and how apartment associations can help with that?

All these questions and more were discussed in this episode. Please take the time to listen to this one as it would guide you through the great opportunity apartment associations offer to educate their members.

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and `keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]

Hello! This is Multifamily Off the Cuff Episode # 17. Thank you so much for listening!

This episode was very special. Fernando had the pleasure to talk to Gina Da Silva. Gina has been working with the multifamily industry for 20 years. She started as a leasing agent, and now she is at senior property level and specializes in rehabs. 

These were some of the questions they discussed:

• Out of the services that’s being provided to the Multifamily which one you think it is the most difficult one to deal with? Hint hint – It’s not cleaning for her!
• In your opinion, How does the life of a property manager look like on site? Tell the vendor what we don’t know!
• How important is the interaction between maintenance and office staff and its downfalls.
• In your opinion if you could change something for the better of the industry. What would that be??

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and `keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]

Hello! This is Multifamily Off the Cuff Episode # 16. Thank you so much for listening!

We had the pleasure today to talk to the first Service Regional Manager invited to our show: Christopher Phillips. He has been working with the multifamily industry for 22 years. He has an incredible experience and knowledge on the industry, and he shared great info with us. 

These were some of the questions we discussed with him:

1. Out of the services that’s being provided to the Multifamily which one you think it is the most difficult one to deal with?
2. Let's talk about Plumbing? What are your pet peeve when it comes to plumbing services? Best and bad practices you have experienced?
3. What methods have you implemented to improve communication within your team and outside services providers? 
4. Restoration / mitigation and it's nightmare. From your experience. what do you think it can be improved.?

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and `keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]

Hello! This is Multifamily Off the Cuff Episode # 15. Thank you so much for listening!

Today, Fernando had the pleasure to talk to Aisha Price. She is a very successful regional manager and has been working with the multifamily industry for 21 years.

Aisha shared with us a little bit of her great inside knowledge within the industry such as:

• The different management styles regarding operation and training from the 4 companies she has worked for.
• How she teaches her team to really understand what a resident is looking for when they are about to rent a new home, so they can provide the best fit.
• Painting and cleaning companies are the most difficult service providers to deal with from her experience.
• The biggest struggle the industry is facing right now is hiring the right people, so a change is needed regarding where to start looking for great employees.
• How they really appreciate service providers who care, follow up, and check with them to make sure everything is going well.

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and `keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]

This one is for my PMs..

Hello! This is Multifamily Off the Cuff Episode # 14. Thank you for listening!

We have a very very special guest today! Our first leasing agent in Multifamily of the Cuff: Ashlyn Gray. Ashlyn works for Lansbrook Village and she is just awesome! You really need to listen to what she said in this episode because she spoke from her heart and it was great!

Here are a few of the things we discussed with Ashlyn:

• How she got into the multifamily industry with no previous experience.
• A very detailed description of what it means to be a leasing agent. 
• Asking for your ID when visiting an apartment community is simply part of their job! Stop overreacting at this!
• To all the regionals, property managers and even owners: Hire with heart! 
• Trade shows advice for all supplier partners: take in consideration leasing agents! For real!

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes, and keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]

Hello! This is Multifamily Off the Cuff Episode # 13. Thank you for listening!

We are very excited for our guest today – Wendy Rivera! Wendy has worked for multifamily industry for over 20 years. Her experience is a great deal to learn from!

Some of the questions we discussed today:

1.- Out of the services that are being provided to the multifamily, which one is the one you think is the most difficult to deal with?

2.- In your opinion, what are the struggles that are affecting the industry right now? How do you think they can be solved?

3.- What is the service you enjoy the most out of all the services provided to the industry? Why?

4.- How do you like to be approached when a supply partner is trying to get your business?

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes, and keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]

Welcome everyone! This is Multifamily Off the Cuff Episode # 12. Thank you for listening!

For this episode, we have a very special guest from the service provider side. Luis Allen is the founder and owner of Gambol Fitness. He has been providing his services to the multifamily industry since 2018.

We had a great conversation with him, and we covered multiple interesting subjects when working for the industry. 

• What services does Gambol Fitness provide to the apartment indsutry?
• What has been the best approach for them when selling their services to the multifamily?
• What are the most difficult challenges they have experienced while working for the industry?
• What is their recommendation to all new business in order to prevent damaging a relationship with a client?
• What is the best experience they have had working with the multifamily?

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected].

P.S.: As promised during the interview, I am sharing my doctor’s office information. The name of the office is Women’s Care Florida, and my doctor’s name is Julia L. Freling 

Welcome everyone! This is Multifamily Off the Cuff Episode # 11. Thank you for listening!

Our episode today is dedicated to the ugly red flags when working as a service provider for the multifamily industry.

• Wrong behaviors exist in any type of industry, and the multifamily is not an exception. This is the main subject for today: The ugly practices and lies.
• When it comes to overdue payments, there are few properties who are experts on making the worst excuses and tell horrible lies just to avoid paying service providers.
• Don’t be afraid of collecting your money and always double check if the payment information they have provided is accurate. 
• What are some bad behaviors from the management team when it comes to provide the services on site?
• Is there a way service providers can be prepared to deal with the red flags?

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]

Hello! This is Multifamily Off the Cuff Episode # 10. Thank you for listening!

Our episode today is all about the busy season.

What is a busy season in the multifamily?

• Understanding the differences between communities’ styles and why it is important to know this.
• When are the busy seasons depending on the type of community you work with.
• What is the most important aspect when getting prepared for the busy season? Hint Hint: Manpower!
• Why do you need to understand payment cycles in order to be ready to go through the busy season with more confidence?

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at [email protected]