On this episode we had Kathy Walsh, Director and Principal at Quality Systems. Kathy and I discuss:
Her Book: "Eliminating the Gobbledygook: secrets to writing plain language procedures"
Her background starting as a PhD Microbiologist and moving into Quality Systems/Technical Writing
Where most companies have issues with their procedures
Plain Language Skills: Active voice vs. passive voice, Process Mapping, Inference Building, Sentence Parsing, document structure and more
The origins and history of "plain language"
The history of Fonts
How to make for more efficient document reviews and advice she has for writing technical documents and proceduresDr. Kathy Walsh is a scientist, a PhD biochemist with post-doctoral work turned QS expert. She helps companies in regulated industries design & implement quality compliance solutions that increase productivity and master the quality challenges in their marketplace. She most recently wrote her book "Eliminating the Gobbledygook: secrets to writing plain language procedures" and is joined us from Melbourne, Australia.
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Kathy can be reached on LinkedIn HERE
QSN: https://www.qualitysystemsnow.com.au/
Eliminating the Gobbledygook: secrets to writing plain language procedures: Book Link