Let’s Laugh About It

Zoe Kahn sits down with Braven Grant for an honest, funny, and unfiltered conversation about growth, hustle, and mindset.

In this episode, Braven - Founder & CEO of Gains (Gains in Bulk) - breaks down the real highs and painful lows of building a consumer brand: the early scrappy grind, what actually differentiates a supplements product, the operational mistakes that hurt (but taught the most), and the mindset it takes to earn long-term customer trust.

You’ll hear how subscriptions helped transform the business, why retention improves when customers actually know how to use the product, and how founder-led storytelling creates a connection you can’t always measure - but you can definitely feel.

Follow along on Instagram:

📲 Instagram: https://www.instagram.com/letslaughpodcast/

 (And tell us what your biggest takeaway was 👀)

Today on Let’s Laugh About It, we’re joined by Seb Williams, founder of Ads by Seb, where he provides fractional growth marketing services to DTC brands doing $1–10M in revenue.

Seb’s journey started in 2021 running Facebook ads for Pristine Auction before moving into the agency world, eventually leading media buying teams for brands like Thrive Causemetics and Dr. Squatch. In 2025, he went fully solo — and within just 3 months helped two different 7-figure brands double their revenue.

If you work in ecommerce, paid social, agency life, or are building a DTC brand, this conversation is packed with insights, real numbers, and plenty of laughter.

📲 Connect with Seb: https://www.linkedin.com/in/sebastian-a-williams/

📲 Connect with Zoe: https://www.linkedin.com/in/zoe-kahn-5b61aa129/

Ever wondered what it’s like to run a business that gives away free cars, experiments with AI, and still finds time to laugh about the chaos? In this episode of Let’s Laugh About It, Zoe chats with Sean from Ridge about making money, funny business moments, and how to stay creative through it all.

📲 Connect with Sean:

Linkedin

📲 Connect with Zoe:

Zoe’s Linkedin

Inevitable Agencies Linkedin

LLAI Podcast Linkedin

✨ Some episodes make you laugh; others make you think. If this one did both, share it with a fellow CX pro who knows the best moments are never the smooth ones.

Zoe and Anne dive into the wild world of CX — where no two days are the same, the customers keep you guessing, and the best stories are usually the ones you can’t make up. From the wins to the weird moments, they talk about finding the humor (and humanity) in customer experience and why it’s never as straightforward as it seems.

📲 Connect with Anne:

⁠⁠Linkedin

📲 Connect with Zoe:

https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co

✨ If this episode made you laugh, think, or text your team’s group chat, share it with someone who knows CX is never boring — and that sometimes, the best customer stories come with a side of chaos.

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)

📲 Connect with Ryan:

⁠LinkedIn⁠

📲 Connect with Zoe:

https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co

✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.

Today we’re joined by Kris Moriarty, Senior Director of CX, Sales Enablement, and Special Projects at Epic Gardening and Botanical Interests — and author of The CX Blueprint. Kris has spent her career helping organizations unlock their teams’ potential, create supportive environments, and design customer journeys that fuel loyalty and growth. In this conversation, we’ll dive into how AI is transforming CX, what it means for ecommerce brands, and how leaders can prepare for the next big wave — just in time for Black Friday and Cyber Monday 2025.CX Blueprint and Companion Workbook for FREE here: https://cxblueprint.gumroad.com/l/qvawgFind Kristina:LinkedIn: https://www.linkedin.com/in/kristina-moriarty-097b986/👉 Don’t forget to subscribe for more deep dives with leaders shaping the future of e-commerce.#Ecommerce #DTCPodcast #RetentionMarketing #CommunityBuilding #PortlandLeatherGoodsMy AMEX link: https://americanexpress.com/en-us/referral/platinum-card?ref=ZOEKlrFp&XL=MIANSShop my LTK: https://www.shopltk.com/explore/Zoe_Kahn?web_share_path=creator-shop-shareSign-Up for Zoe and the Inevitable Team's Newsletter here: https://zoes-inevitable-newsletter.beehiiv.com/Mentor Pass: https://www.mentorpass.co/me/zoekahnCX Discord: https://discord.gg/68gbj2Gt7sExplore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency: https://www.inevitableagency.co/servicesSign-up for LLAI's Patreon: https://patreon.com/user?u=106466601&utm_medium=clipboard_copy&utm_source=copyLink&utm_campaign=creatorshare_creator&utm_content=join_linkHave a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free: https://partner.gorgias.com/13120wrvaaxyNeed some snacks you can trust? Try Chomps for 15% off with the code Zoe15 at checkout: https://chomps.sjv.io/c/3587960/1426086/14662All things Zoe:Twitter: https://twitter.com/_zoekahn_Instagram: https://www.instagram.com/_zoekahn_/Newsletter: https://zoes-inevitable-newsletter.beehiiv.com/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/All things LLAI:Twitter: https://twitter.com/LLAIPodcastInstagram: https://www.instagram.com/llaipodcast/LinkedIn: https://www.linkedin.com/showcase/let-s-laugh-about-it-podcast/about/?viewAsMember=trueTwitch: https://www.twitch.tv/agavezoeMain TikTok: https://www.tiktok.com/@letslaughaboutitpod?_t=8haIrFoMLGc&_r=1Extra TikTok: https://www.tiktok.com/@llaipodcast?_t=8haIn4th6gI&_r=1

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)

📲 Connect with Rachel:

LinkedIn

📲 Connect with Zoe:

https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co

✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)

📲 Connect with Alice:

Linkedin

📲 Connect with Zoe:

https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co

✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)

📲 Connect with MacCoy:

https://www.linkedin.com/in/maccoy-merkley-95146815b/

https://x.com/maccoymerkley?s=11

📲 Connect with Zoe:

https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co

✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)

📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co

✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.