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Zoe and Jackie are back and innnnn studio! We know you missed us ;). We're pumped about our new segment "ad of the week" and think it'll be a lot of fun - send us all of your fave ads!

This week we chat all about...

- Thanksgiving run-down and catch up.

- Black Friday/Cyber Monday round-up and SMS vs. E-Mail.

- Laughable moment of the week: it's always Zoe's fault.

- "Fake" Black Friday deals.

- Viral Stanley Cup fire - to North Face pipeline.

- People throw rocks at things that shine.

- Ad of the week!

- A good ole' Jackie and Zoe chat sesh to round things up.

⁠Zoe's MentorPass⁠⁠

⁠Free CX Audit Pre-Screening⁠ with Inevitable Agency

⁠⁠⁠CX Discord⁠⁠⁠

Sign up for LLAI's ⁠⁠Patreon!⁠⁠!

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠⁠⁠⁠⁠⁠Gorgias⁠⁠⁠⁠⁠⁠⁠ for free.

Need some snacks you can trust? Try ⁠⁠⁠⁠⁠⁠⁠Chomps⁠⁠ ⁠⁠⁠⁠⁠for 15% off with the code ZOE15 at checkout.

All things Zoe:

⁠⁠⁠⁠⁠⁠⁠Zoe's Twitter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠Zoe's Instagram⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠Zoe's Newsletter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Zoe's ⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠

All things Let's Laugh About It:

⁠⁠⁠⁠⁠⁠⁠LLAI's Twitter⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LLAI's Instagram⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LLAI's LinkedIn⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠LLAI's YouTube⁠⁠

⁠⁠LLAI's Twitch⁠⁠

⁠⁠LLAI's Main TikTok⁠⁠

⁠⁠LLAI's Extra TikTok

We're so excited for this week's episode!! We're coming at you with a podcast crossover with Rick Denton!! Rick is the host of CX passport - a weekly talk with guests about CX and travel. Zoe had such a fun conversation with Rick talking all things CX and we can't wait for you guys to learn more about Rick and everything he does.

This week we chat all about...

- CX & Retention at ⁠Chomps⁠.

- Zoe's front desk job at Planet Fitness.

- Breaking CX rules & how this creates customer empathy.

- Fitness competitions and how this created empathy for Zoe.

- 1st class lounge.

- Gaining "buy in" for CX ideas.

All things Rick Denton:

Rick Denton believes the best meals are served outside and require a passport. A sought after Customer Experience Advisor and keynote speaker, Rick enables companies to achieve Experience. Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach.

CX Passport YouTube Channel

Weekly CX Passport Podcast Newsletter

Accelerate your business growth by improving customer service here!

Rick's LinkedIn

Zoe's MentorPass⁠

Free CX Audit Pre-Screening with Inevitable Agency

⁠⁠CX Discord⁠⁠

Sign up for LLAI's ⁠Patreon!⁠!

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠⁠⁠⁠⁠Gorgias⁠⁠⁠⁠⁠⁠ for free.

Need some snacks you can trust? Try ⁠⁠⁠⁠⁠⁠Chomps⁠⁠ ⁠⁠⁠⁠for 15% off with the code ZOE15 at checkout.

All things Zoe:

⁠⁠⁠⁠⁠⁠Zoe's Twitter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Zoe's Instagram⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Zoe's Newsletter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Zoe's ⁠LinkedIn⁠⁠⁠⁠⁠⁠

All things Let's Laugh About It:

⁠⁠⁠⁠⁠⁠LLAI's Twitter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LLAI's Instagram⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LLAI's LinkedIn⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LLAI's YouTube⁠

⁠LLAI's Twitch⁠

⁠LLAI's Main TikTok⁠

⁠LLAI's Extra TikTok

Hey hey hey fam - Zoe and Jack are back with another hilarious (in our own opinion at least) episode and we're so excited to be here with y'all! We know it's Thanksgiving but we're hella thankful for all of you so of course we weren't going to leave you episode-less!!! What kinda people do you think we are???? Listen to this while you're basting that turkey on up would ya!?

This week we chat all about...

- Thanksgiving plans.

- YouTube subs & podcast reviews & Jackie's secret insta messages.

- YouTube premium

- Swiftie nation!

- The Shopify/Taylor Swift merch store crash drama.

- Is Jackie annoying?

- Perfection is the enemy of good.

- Migrating e-mail platforms and what that does for your automations. Shoutout Gorgias for being the absolute best!

- Zoe's 2 year anniversary at Chomps.

- CrossNet/Amazon news. Shoutout Chris Meade

Get the CrossNet on Amazon!

Chris' Newsletter

Get Chomps' during the Early Access Cyber Monday Sale!

Zoe's MentorPass

⁠CX Discord⁠

Sign up for LLAI's Patreon!!

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠⁠⁠⁠Gorgias⁠⁠⁠⁠⁠ for free.

Need some snacks you can trust? Try ⁠⁠⁠⁠⁠Chomps⁠⁠ ⁠⁠⁠for 15% off with the code ZOE15 at checkout.

All things Zoe:

⁠⁠⁠⁠⁠Zoe's Twitter⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Zoe's Instagram⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Zoe's Newsletter⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Zoe's LinkedIn⁠⁠⁠⁠⁠

All things Let's Laugh About It:

⁠⁠⁠⁠⁠LLAI's Twitter⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠LLAI's Instagram⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠LLAI's LinkedIn⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠LLAI's YouTube

LLAI's Twitch

LLAI's Main TikTok

LLAI's Extra TikTok

Lucky #5 is here! It's definitely lucky #7, but who says we can't make our own lucky number???? Zoe and Jackie the VA are back in the saddle - together (where we belong)! We had aloooooot to catch up on this episode and trust me we did. This episode we have a lot of gabbing, laughing, and learning!

You might also notice some new cover art??? Yeah, you could say we're killin' the game :)

This week we chat all about...

- Bread Clip Gate

- Retox Retreat

- Yotpo (Shout-Out Eli Weiss)

- Black Friday (FriYAY)

- Apple Watch v. Oura Ring v. Whoop

- Cutting Out Stress and Toxicity

- USPS Delays

- Debate of the Coasts (IYKYK)

- New Instagram Features - Collaborative Posts and a/b Testing

- SMS Marketing

- Thanksgiving Plans

CX Discord

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠⁠⁠Gorgias⁠⁠⁠⁠ for free.

Need some snacks you can trust? Try ⁠⁠⁠⁠Chomps⁠⁠ ⁠⁠for 15% off with the code ZOE15 at checkout.

All things Zoe:

⁠⁠⁠⁠Zoe's Twitter⁠⁠⁠⁠

⁠⁠⁠⁠Zoe's Instagram⁠⁠⁠⁠

⁠⁠⁠⁠Zoe's Newsletter⁠⁠⁠⁠

⁠⁠⁠⁠Zoe's LinkedIn⁠⁠⁠⁠

All things Let's Laugh About It:

⁠⁠⁠⁠LLAI's Twitter⁠⁠⁠⁠

⁠⁠⁠⁠LLAI's Instagram⁠⁠⁠⁠

⁠⁠⁠⁠LLAI's LinkedIn⁠⁠⁠⁠

⁠⁠⁠⁠LLAI's YouTube

Let's Laugh About It Episode 4 is here!! Today we have a solo dolo Zoe Kahn (no Jackie the VA - I know ya miss me ;)). But we love a solo dolo Zoe right??? Zoe is down in 'zona visiting her mom and gma so she's holding down the fort with an episode all about returnsssssss! Let's change a return into a returning customer shall we????

This week we chat all about...

- How great Jackie the VA is ;).

- Zappos founder - Tony Hsieh.

- Zoe's presentation on turning returns into returning customers.

- The comedy that is - people returning items that weren't even purchased from the company for a refund but all whilst keeping the product (you have to appreciate the hustle tbh).

- How to turn a return into a way to improve your product/brand.

- Customer experience/service memes.

- 4 steps to retain your customers.

- What is a solution and what is a band-aid?

- Is this inevitable or preventable?

As mentioned:

Delivering Happiness by Tony Hsieh.

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠⁠Gorgias⁠⁠⁠ for free.

Need some snacks you can trust? Try ⁠⁠⁠Chomps⁠⁠ ⁠for 15% off with the code ZOE15 at checkout.

All things Zoe:

⁠⁠⁠Zoe's Twitter⁠⁠⁠

⁠⁠⁠Zoe's Instagram⁠⁠⁠

⁠⁠⁠Zoe's Newsletter⁠⁠⁠

⁠⁠⁠Zoe's LinkedIn⁠⁠⁠

All things Let's Laugh About It:

⁠⁠⁠LLAI's Twitter⁠⁠⁠

⁠⁠⁠LLAI's Instagram⁠⁠⁠

⁠⁠⁠LLAI's LinkedIn⁠⁠⁠

⁠⁠⁠LLAI's YouTube

It's already the third episode??? Time flies when you're having fun! Thank you so much for all of the support for the launch of Let's Laugh About It Podcast! This has already been so much fun and we're excited to laugh some more (see what we did there?). This week we talk businessy, while laughin - if you couldn't already tell that's the point of this whole project??? Please let us know if there are any topics you're dying to hear us talk about or any guests you're dying to hear from!

This episode we chat all about...

- Weekly Round-Up.

- 3PLs!

- Being prepared when the worst happens, but understanding - sometimes the worst just happens.

- Will Flip flop?

- Housekeeping - IYKYK.

- Bread clips. Listen to find out why!

- Laughs, as always.

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠Gorgias⁠⁠ for free.

Need some snacks you can trust? Try ⁠⁠Chomps⁠⁠ for 15% off with the code ZOE15 at checkout.

All things Zoe:

⁠⁠Zoe's Twitter⁠⁠

⁠⁠Zoe's Instagram⁠⁠

⁠⁠Zoe's Newsletter⁠⁠

⁠⁠Zoe's LinkedIn⁠⁠

All things Let's Laugh About It:

⁠⁠LLAI's Twitter⁠⁠

⁠⁠LLAI's Instagram⁠⁠

⁠⁠LLAI's LinkedIn⁠⁠

⁠⁠LLAI's YouTube

"She's baaaaaaack" with episode 2 of LLAI and we have our first official surprise guest ;) (I'm sure you're confused because Jackie was the guest last week, but Zoe doesn't really consider me a guest because I'm just always here) ((yes, Jackie is writing this)). We're talking all the things and we're excited that you're back for another episode!!

This episode we chat all about...

- Weekly Round-Up.

- All things AI laws.

- Gaming news.

- Why everyone is mad at Zoe for hating bones.

- Laughs, as always.

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠Gorgias⁠ for free.

Need some snacks you can trust? Try ⁠Chomps⁠ for 15% off with the code ZOE15 at checkout.

Meet Caleb Ulffers:

LinkedIn

Twitter

Haven Athletic

All things Zoe:

⁠Zoe's Twitter⁠

⁠Zoe's Instagram⁠

⁠Zoe's Newsletter⁠

⁠Zoe's LinkedIn⁠

All things Let's Laugh About It:

⁠LLAI's Twitter⁠

⁠LLAI's Instagram⁠

⁠LLAI's LinkedIn⁠

⁠LLAI's YouTube

A new podcast is here!! Zoe Kahn is back with another podcast and she's ready to laugh about it. We're excited to cultivate a vulnerable and safe community where any and all can come chat about the things they messed up on and laugh about it (literally).

This episode we chat all about...

- Meet your host

- Meet Jackie the VA (again)

- Australia and bones (iykyk)

- A run-down of what's to come!

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free

Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout

All things Zoe:

Zoe's Twitter

Zoe's Instagram

Zoe's Newsletter

Zoe's LinkedIn

All things Let's Laugh About It:

LLAI's Twitter

LLAI's Instagram

LLAI's LinkedIn

LLAI's YouTube