In our Q&A spotlight, we explore the insights of a thought leader in workforce management, delving into their experiences in building and sustaining effective workforce strategies.

Katrina Sam is the Head of Performance and Reward at the Asian Infrastructure Investment Bank (AIIB), with over ten years of experience in multilateral development, compensation, talent management, and data science. She designs and implements policies and programs aligned with the Bank’s vision and goals. Prior to AIIB, she served as Director of Human Resources and Administration at the Caribbean Development Bank. With a 20-year career in human resources, she has provided services across the Caribbean and spent nine years advising on internal HR practices at one of the Big Four accounting firms.

Most organizations resort to time as a proxy for experience—time in the job, time in the company, time in the field.  But you know that people develop at different rates, so time isn’t a very good measure of experience!  But what is the alternative to time?  Education? Performance?

We know intuitively that people with more experience are capable of delivering more in their jobs, and are more valuable to their organization.  But it’s really hard to measure experience without an objective framework. Many organizations struggle to accurately measure employee knowledge and experience to make fair, data-driven decisions across critical HR areas. These measures drive key decisions across all areas of HR, including recruitment, compensation, development, and more.

In this episode, we will introduce our job-based framework for measuring employee knowledge and experience—Community™ Skills.  The framework provides a powerful standard that organizations can use to shift to a data-driven approach to workforce management that is transparent and fair.

In today's dynamic global landscape, unforeseen events like hyperinflation, devaluation, natural disasters, and social conflicts can impact businesses, particularly in developing countries. As HR professionals, it's crucial to be equipped with effective strategies to ensure both employee well-being and organizational resilience.

Operating in developing countries requires proactive measures to address these challenges. By implementing triggers and appropriate responses, you not only foster a sense of reliability and security among your workforce but also empower your organization to adapt swiftly and maintain stability amid disruptions.

However, we understand that formulating specialized policies and strategies to navigate uncertainty can be daunting. Many organizations find themselves unsure of where to begin.

In this episode, Birches Group will cover all things special measures and develop effective responses to volatility. Our team will guide you through the process of developing robust policies, steering through economic turbulence, and bolstering competitiveness even in the face of unpredictability.

Salary scale design is a necessary yet often overlooked skill for compensation managers, who rarely receive proper training. At Birches Group, we bring expertise to the table, having designed salary scales for numerous organizations across diverse sectors and locations. Learn more about our scale design approach and understand the fundamental elements crucial for strategic compensation structures. Discover how to optimize your pay structure through a fair and transparent pay management framework, aligning your compensation program with your organization's goals.

Working in developing markets poses unique challenges for HR professionals due to the complexity and variation in compensation practices across sectors and locations. 

In this episode, grasp the importance of comprehensive survey data in capturing nuanced compensation practices commonly observed in developing markets. Explore the significance of a multi-sector approach and learn how Birches Group's survey methodology, utilizing job-based compensation range data, provides a more reliable picture of the developing market landscape.

Pay for Performance is HR’s biggest epic fail! Using one approach to both recognize the individual growth of an employee in their job and to reward the fulfillment of objectives for the year simply does not work!

Birches Group's Community™ approach provides the framework for organizations to manage salary movement clearly and objectively based on staff knowledge and experience while rewarding achievement in a performance year. Learn how to apply our innovative approach to guide your organization's talent management policies. To learn more about our skills framework and performance management services or consult with our team, visit www.birchesgroup.com.

The concept of work has been around for thousands of years, and its fundamental nature hasn’t changed. Job evaluation does not have to be scientific or complicated. Birches Group has developed a simple approach to job evaluation that captures how we all intuitively feel about work.

In this episode, we will cover a topic that is the foundation of everything in HR: job evaluation. We'll cover Birches Group's job evaluation approach, our three factors, and what they mean, and learn how you can achieve a compelling and consistent understanding of work using only three things. To learn more about our scale design services or consult with our team, visit www.birchesgroup.com.

In this episode, we’ll cover a topic that is always popular among people working in HR, specifically those that oversee compensation, and that is scale design. We'll walk through the fundamental concepts behind scale design and how to begin to take market data or salary data and apply that to your scale design analysis. This session also covers some key things to keep in mind as you start to build your scale, such as your target composition and target market position, why working with salary ranges is more reliable than working with incumbent salaries, and the type of salary scale that fits your organization’s needs, among a few. To learn more about our scale design services or consult with our team, visit www.birchesgroup.com.

Working with compensation data can be tricky and overwhelming. If you work in developing markets, compensation and benefits practices can vary significantly from one country to the next. With so many survey providers available, it is crucial to have the right market data that can capture all the nuances unique to the countries you work in.

In this episode, learn why Birches Group's survey methodology is the only approach that can capture the dynamic nature of developing markets, provide consistent and accurate job matching across different industries, and provide comprehensive information on all types of benefits provided to staff.

When sudden uncontrollable events occur, people need to know that they can count on their employer to help them and their families during the crisis. Having a Special Measures Policy is crucial to guide managers to make quick decisions during difficult times. Learn more about what goes into developing a Special Measures Policy for your organization in your unique market and what you can do to continue paying staff and other ways to cushion the impact of volatility. To know more about what a Special Measures Policy could look like for your organization, email [email protected] or check out our website www.birchesgroup.com.