8. Organisational governance
What this means for you
I am confident the organisation is well run. I am a partner in improving the delivery of care and services.

7. Human resources
What this means for you
I get quality care and services when I need them from people who are knowledgeable, capable and caring.

6. Feedback and complaints
What this means for you
I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.

5. Organisation’s service environment
What this means for you
I feel I belong and I am safe and comfortable in the organisation’s service environment.

4. Services and supports for daily living
What this means for you
I get the services and supports for daily living that are important for my health and well-being and that enable me to do the things I want to do.

3. Personal care and clinical care
What this means for you
I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

2. Ongoing assessment and planning
What this means for you?
I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.

1. Consumer dignity and choice
What this means for you?
I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.