What if the key to building trust with families wasn’t about trying to control, but about letting it go?

In today's episode I speak with Joanna Osborne, Director of Food Services and Dietitian at Windsor Elms in Nova Scotia. 

Joanna offers a deeply human perspective on how to support families in ways that create trust, not tension.

You’ll hear:

• Why letting go of control often builds more connection
• How to guide with confidence while honoring family emotions
• Why the way you say something matters as much as what you say
• How small relational gestures can soften even the hardest conversations

Joanna’s “passenger seat” metaphor will stick with you, and shift how you approach those pivotal moments with families.

Join us for a conversation that’s honest, grounded, and full of relational wisdom.

You can read Joanna's bio and access the full show notes here

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