Level Up Claims

In this episode of Level Up Claims, we sit down with Jay Miller, CEO of Miller Storm Roofing, who shares his inspiring journey from almost entering a homeless shelter to becoming a successful roofing entrepreneur in Texas. Jay talks about the power of resilience, the importance of personal development, and giving others chances, even through adversity. Listen to understand how a profound story of grit, family, and commitment can fuel success in business and life.

Highlights

• Jay's Early Life and Move to Texas
• Turning Point: Meeting the Roofing Company Owner at a NA Meeting
• Starting Fresh in Roofing and Early Support
• Begin in Sales: Extensive Background in Various Sales Roles
• Insights on Different Sales Jobs
• Devastating Financial Hardships and Beginnings in Roofing
• Leaving the First Roofing Company Due to Ethics Concerns
• Founding Miller Storm Roofing with His Wife
• Overcoming Challenges in Establishing His Own Business
• Importance of Personal Development for Sales Employees
• Approach to Recruiting and Hiring: Focus on Values
• Key Sales Tips for New Salespeople
• Advice on Building Relationships and Authenticity in Sales
• Importance of Financial Education and Personal Improvement

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with Jay Miller
• https://www.millerstorm.com/

Dive into this week's Level Up Claims podcast where host Galen Hair sits down with John Miles, Navy vet and renowned leadership expert. Discover the key mindset shifts and behavioral changes that drive growth and excellence. Learn practical steps to motivate your team and live your most intentional life. Tune in for actionable insights and elevate your leadership skills today!

Highlights

• Leadership lessons from military service.
• Inspiration behind writing "Passion Struck."
• The impact of invisible influences.
• Principles of unlocking your purpose.
• The Passion Struck model explained.
• Aligning team goals with company mission.
• The importance of boundary magnification.
• Personal promises and daily goal-setting.

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with John Miles
• https://johnrmiles.com/becoming-your-best-self/

Tune into The Level Up Claims Podcast for an inspiring episode featuring industry leaders sharing what it truly means to "level up". From learning new skills to helping others and pushing personal boundaries, each guest offers unique insights to boost your growth. Don't miss out on these genuine, powerful stories!

Highlights

• Learning new things for happiness.
• Expanding growth and skill set.
• The importance of training.
• Helping others efficiently to "level up".
• Giving back and serving others.
• Surrounding oneself with the right people.
• The importance of humility.
• Honest self-assessment and skill improvement to level up.
• Mastering the art of being content while uncomfortable.
• Taking hits and learning from failures.

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/

Galen Hair, delves into the world of business management, sales, and accurate estimating for contractors. Special guest Michael Stone, a seasoned industry veteran, shares invaluable insights on navigating the storm restoration industry, leveraging Xactimate, and setting appropriate markups for profit. Stone reveals practical tips from his extensive experience, including how to handle insurance adjusters and the importance of accurately calculating costs. This episode is a must-listen for contractors looking to enhance their business acumen and profitability.

Highlights

• Michael Stone's career beginnings.
• Writing the"Markup and Profit" book.
• Dispelling the 10% overhead and profit myth.
• Insight from insurance company senior VP.
• Importance of accurate estimating in Xactimate.
• Difficulties with insurance company estimates.
• Higher profit margin needs in restoration work.
• Impact of itemization on contractors.
• Contractors as banks for delayed payments.
• Key advice for young contractors facing insurance adjusters.
• Importance of separate contracts with homeowners.

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with Michael Stone
• https://www.linkedin.com/in/michael-stone-9b8759a/

In this episode of the Level Up Claims podcast, Galen Hair hosts Lori Waters, Managing Attorney at Insurance Claim HQ. Lori shares invaluable insights on tackling complex property casualty cases, emphasizing the importance of ethical practices, strong client communication, and the pitfalls of neglecting proper legal procedures. Her journey from defense attorney to plaintiff advocate offers unique perspectives for both seasoned and aspiring legal professionals.

Tune in for practical advice and learn how to avoid common mistakes that can hinder claims and cause unnecessary delays. Perfect for anyone in the property casualty field!

Highlights

• Lori' Early Inspiration: Watching Perry Mason
• Clerk Experience: Learning from Bad Lawyering
• Transition from Clerkship to Defense: Initial Challenges
• Insights from Defense Work: Writing and Dual Perspectives
• Initial Struggle in Plaintiff Side: Client Engagement Realization
• Ethics and Referrals: Client Representation Boundaries
• Contractor Payment Issues: Importance of Communication
• Recommendations for New Lawyers: Knowledge and Mentorship

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with Lori Waters
• https://insuranceclaimhq.com/attorney/lori-a-waters/

Join us on the Level Up Claims Podcast with renowned marketer Neil Patel! Discover Neil's journey from starting a job board to becoming a top marketer for giants like Amazon and Microsoft. Learn his insider tips on SEO, conversion optimization, and cost-effective strategies for small businesses.

Highlights

• Neil Patel's marketing origin story.
• Initial failure leading to learning SEO.
• Difference between large and small companies in marketing.
• Importance of conversion rate optimization.
• Working with constraints and competitive strategies.
• Creative content marketing examples.
• Leveraging micro-influencers for financial services.
• Practical advice on improving form fields for better conversion rates.
• What it means to "level up": incremental daily improvements.

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with Neil Patel
• https://npdigital.com/

Galen Hair sits down with Emma Tessler founder of Ninety Five Media. Learn how Emma transitioned from interior design to mastering marketing, especially during the pandemic. Discover her innovative strategies for scaling businesses through community engagement, data-driven content, and authentic social media practices. Emma's insights are a goldmine for anyone looking to elevate their marketing game. Listen in for actionable tips and stories that can transform your approach to business growth!

Highlights

• The risk and fear of starting a business.
• Content creation challenges and solutions.
• Importance of private follow-up conversations.
• Lead generation via authentic engagement.
• Organic lead generation vs. paid and bought leads.
• Importance of nailing down organic strategy before paid ads.
• Top three marketing tips: Video content, understanding audience, data analysis.

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with Emma Tessler
• https://ninetyfivemedia.co/

Galen Hair sits down with Harry Sardinas, a global empowerment coach who transformed from a struggling property entrepreneur to a renowned public speaker. Harry shares his journey of overcoming fear and mastering public speaking, highlighting how anyone can achieve this skill with practice. The episode is packed with insightful tips on leveraging speaking engagements to scale businesses, illustrated by Harry's personal experiences and fascinating rise from Cuba to international success. Tune in to discover how to conquer your fears and communicate effectively to grow both personally and professionally.

Highlights

• Journey to Coaching: From entrepreneur to discovering passion.
• Public Speaking as a Skill: Not natural talent.
• Overcoming Public Speaking Fear: Personal anecdotes.
• Empowerment through Public Speaking: Real-life impacts.
• Fear of Public Speaking: Origins and psychological insights.
• Managing Fear: Embrace and use it.
• Authenticity: Key to impactful public speaking.
• Excellence: The meaning of leveling up.

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with Harry Sardenas
• https://harrysardinas.com

Galen Hair sits down with Dave McKeown, a leadership consultant, author, and speaker who has collaborated with top organizations like Google and FedEx. They explore the transition from growth to scalability in business and the pivotal role of effective leadership. McKeown shares practical advice on avoiding the trap of being the "hero"; and emphasizes the importance of empowering teams. If you're interested in transforming your leadership style and building a team that thrives autonomously, this episode is a must-listen!

Highlights

• The impact of leadership from the top.
• The concept of leading through "acts of heroism".
• Transitioning from hero-based to team-based leadership.
• The unhealthy cycle of heroic leadership.
• The importance of delegation and empowering the team.
• Challenges in relinquishing control for leaders.
• Dave's process to help leaders shift their mindsets.
• Long-term rewards of scalable leadership.
• Common threads in leadership across large and small organizations.
• Balancing systems/processes and innovation/creativity.
• The purpose and benefit of leadership assessments.
• Importance of continued learning and adapting as a leader.
• Real-life example of effective delegation in crisis management.

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with Dave McKeown
• https://www.theleadershorizon.com/
• https://davemckeown.com/

Galen Hair sits down with Alicia Butler-Pierre, founder and CEO of Equilibria Inc., to explore sustainable business growth. Alicia shares her journey from a chemical engineer to a best-selling author and business infrastructure expert, highlighting critical tools and processes for effective scaling. Don't miss her actionable tips and insights on transitioning from founder to CEO and why documenting processes can make or break your business. Alicia's expertise is invaluable for anyone aiming to level up their business operations.

Highlights

• Transition from aspiring journalist to chemical engineering.
• Role at Monsanto as a process engineer.
• Moving to Atlanta and starting an organization business.
• Accidental invention of a business organizing process.
• Importance of documenting processes.
• Documentation issues affecting large corporations.
• Practical tools: Using Zoom and Google Voice.
• Notion: The ultimate organization tool.
• Slack for internal communication efficiency.
• Introduction to business infrastructure.
• Recognizing when to step aside as a leader.
• The transition from founder to CEO.
• Simple actionable steps: index cards exercise.

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• https://levelupclaim.com/
• Connect with Alicia Butler Pierre
• https://aliciabutlerpierre.com/