In this episode of Caffeinated CX, we dive deep into the world of call centers and explore the game-changing benefits of performance pay and gamification. Drawing inspiration from the legendary game World of Warcraft and others, we'll uncover how these strategies can supercharge your call center's productivity, motivation, and customer experience. Get ready to unleash the inner warriors, mages, warlocks, and paladins within your agents and take your call center to new heights!

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