<p>In this special podcast interview, editorial director James Riley speaks with Infosys VP and Global Practice Head for Microsoft Business Applications & Digital Workplace Services, Lax Gopisetty, about the changing landscape of customer experience in the retail sector in Australia. What areas do Australian retailers need to focus on when utilising AI to enhance the customer experience? Hear expert insights about the role of AI in customer experience, and how human touch can be a competitive edge in the retail sector.</p>

In this special podcast interview, editorial director James Riley speaks with Infosys VP and Global Practice Head for Microsoft Business Applications & Digital Workplace Services, Lax Gopisetty, about the changing landscape of customer experience in the retail sector in Australia. What areas do Australian retailers need to focus on when utilising AI to enhance the customer experience? Hear expert insights about the role of AI in customer experience, and how human touch can be a competitive edge in the retail sector.

<p>In this special podcast interview, editorial director James Riley speaks with Infosys VP and Global Practice Head for Microsoft Business Applications &amp; Digital Workplace Services, Lax Gopisetty, about the changing landscape of customer experience in the retail sector in Australia. What areas do Australian retailers need to focus on when utilising AI to enhance the customer experience? Hear expert insights about the role of AI in customer experience, and how human touch can be a competitive edge in the retail sector.</p>

Leveraging digital technology for a unified human-centric approach in retail

James Riley and the InnovationAus team talks to corporate, academic and political leaders about what’s driving the transformation of Australia’s economy toward a 21st Century mindset. InnovationAus is an independent publication that reports on government policy as it affects technology-based innovation across the nation’s growth industries. From mining and agriculture to financial services, MedTech, cyber security and advanced manufacturing. The journalism focuses on the opportunities that align with Australia’s strategic priorities and connects government, institutional researchers, investors, entrepreneurs and the mainstream business community.

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Leveraging digital technology for a unified human-centric approach in retail

Leveraging digital technology for a unified human-centric approach in retail

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