In a world where Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are increasingly merging, the race is on to deploy next-generation tools that arm employees with the power to deliver unparalleled customer experiences.

Enter Microsoft Teams, which is not just the world's favourite UC tool, but it empowers users with generative AI capabilities that redefine the contact centre landscape.

In this session, Rob Scott from UC Today (Agent Scott 008) speaks with William Rubio, Chief Revenue Officer at CallTower and Thomas John, VP Partners EMEA & International, at Five9, akin to a James Bond mission, to discuss this trend, delving into different office worker personas and the unique ways these 'special agents' leverage the power of Teams to deliver sterling customer service.