Hello everyone! I am Samantha, from Samantha Segrest.com I am a Mother, Wife, Business Owner,Author Business coach, and Growth consultant. I work with companies every day to help grow their businesses. I specialize in Scaling and Growth and customer service.

This series is called the Service Excellence Series. We are going to talk today about Inspirational leadership. What does that mean? How does it affect you? Your business? Your employees.

Thank you so much for listening to me today. Remember You can find me on Youtube, Instagram, Tiktok! Also if you have a topic you would like for me to discuss my email is [email protected]

SamanthaSegrest.com

https://www.amazon.com/Deep-Dive-Into-Business-Reviews-ebook/dp/B08DR1FGLH/ref=sr_1_1?dchild=1&keywords=samantha+segrest&qid=1598290652&sr=8-1

Let's take some time to discuss how to  create a Passion for service excellence within your organization. 

SamanthaSegrest.com

Let's talk about freelancing. What does the Freelance or Gig market look like now a days? How does one become a freelancer? How do hire a freelancer?

[email protected]

https://smile.amazon.com/Deep-Dive-Into-Business-Reviews-ebook/dp/B08DR1FGLH/ref=sr_1_1?dchild=1&keywords=samantha+segrest&qid=1597072019&sr=8-1

Let's talk hiring Freelancers in business world. 

Using Upwork.com or Fiverr.com are my favorites. 

SamanthaSegrest.com 

Let's take a few minutes and dive into how to be successful without lying to your customers. This is based on a recent experience with a drop shipping company that lied to their customers from the get go.  So let's look at places many companies make these mistakes.

My New Book Releases 8/8/20 Deep Dive into Customer Reviews! On Amazon.

https://www.amazon.com/Deep-Dive-Into-Business-Reviews-ebook/dp/B08DR1FGLH/ref=sr_1_1?dchild=1&keywords=samantha+segrest&qid=1596037101&sr=8-1

Your most unhappy customer is your greatest source of learning- Bill Gates

So very true! Every bad review is a chance for a lesson with customer service. As a small business there are always a lot of lessons that you need to learn to get things correct with customer service. It could be a website issue, a packaging issue, or even a customer service policy that causes a customer to have a bad experience.  Our jobs as owners/ceo's/managers is to learn from their experience. 

We all want good customer service right? But what about sensational customer service? These are those rare occurrences where we can't help but to run to social media and tell all our friends about the great service we got. How do we deliver that?

Truth: Ownership mindsets help drive amazing customer service.

Let's break down some basics about customer service. This is a great podcast for managers/owners/customer service representatives. We are going to start talking about building a customer centric company. 

Let's look at some key factors of each Customer Touch.