In this episode of Life's a Pitch, I sit down with Jen Guzman, founder of Bestola Consulting and one of the most no-BS operators in Chicago's small and mid-market business scene. Jen and I go back to our days working together in HR/marketing during the early COVID chaos, so we start with real stories about urgency, leadership under pressure, and what it looks like to serve clients when everything is on fire.
From there, we get into what Jen is seeing in Chicago civic leadership—not as a partisan argument, but as an "operating system" problem: underqualified leaders running massive budgets, voter apathy, and why "activism" isn't the same as "execution." Jen breaks down how organizations like Rise Chicago approached civic engagement like a business: listening tours, clear priorities, and building a "what matters" playbook that reflects what people actually care about.
We also go deeper into Jen's personal story—health battles, burnout, and a powerful realization that she's been trying to run an old playbook on a new operating system. She shares what it's like to build a company while re-prioritizing life outside of work, and why achievement can't be the only scoreboard.
On the business side, Jen explains how Bestola Consulting was born after her health wake-up call—clients started reaching out, asking for help with client experience, employee experience, retention, and hard conversations. That leads into one of the most practical parts of the episode: Jen teaches the 5-step framework for tough conversations (the exact tool we used in leadership training) and why avoiding conflict is how businesses quietly walk toward disaster.
You'll learn: ✅ Why leadership fails when people skip the "earned experience" phase ✅ How to build trust with a "what matters" playbook (in business and civic leadership) ✅ The 5-step framework for hard conversations that prevents blowups and drama ✅ The ugly truth about entrepreneurship (and why people should stop sugarcoating it) ✅ How to separate self-worth from achievement before life makes the decision for you
If you're building a business, leading a team, navigating tough conversations, or trying to grow without burning your life down in the process—this episode is a straight, honest conversation with a founder who's lived it.
Connect with Jen Guzman Guest LinkedIn: https://www.linkedin.com/in/jen-guzman/ Guest Website: https://www.bestolaconsulting.com/ Guest Email: [email protected]
Instagram: Bestola Collective
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