The Phantom of the Opera is one of the most successful shows of all time: a mammoth piece of musical theatre that swiftly became part of the cultural zeitgeist and ended up as the longest running musical in Broadway history.

So how do you bring a production of that scale to the stage and keep it running? And what brings audience members back time-and-time again?

Seth Sklar-Heyn, the associate director of the new Australian tour, has been involved with the show for many years, and in the Drawing Room he shares the ideas behind the updated production and why explains why the staff doors at Disneyland started his own path to the theatre.