Light ’em Up Lounge - Where Cigars Light Up Conversations

Light ’em Up Lounge - Where Cigars Light Up Conversations

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Light ’em Up Lounge - Where Cigars Light Up Conversations episodes

  • Light 'em Up Lounge — Ep. 6: Good guest, bad guest

    🔥 Topic

    Christian & Reinhard dive into the delicate "dance" of hospitality. From the core philosophy of respect to the specific etiquettes of cigar lounges and the nuances of premium tequila, this episode explores what separates a "bad guest" from a "king," and how great hosts turn mistakes into lasting relationships.

    🧭 Key Discussion Highlights
    1. The Fundamental Principle: Respect
    2. The Art of the Complaint
    3. Reading the Room
    4. Cigar Lounge Etiquette & "Cutting Fees"
    5. Cigars & Spirits: The Tequila Pairing
    6. Hospitality as a Way of Life

    Even "star-tenders" must remember they are there to serve; the guest is always the true star of the show.

    💬 Final Thought "Hospitality is a philosophy you carry in your heart. It’s about the amalgamation of little nuances—the lighting, the music, and the simple act of seeing the person in front of you."

    With that — let's light ’em up.

    39 min
  • The Light'em Up Lounge Ep. 05: Changing Consumer Behaviour

    🎙️ Light ’Em Up Lounge — Episode 05: Changing Consumer Behaviors with Nicholas Krüger

    ✨ Episode Summary

    In this episode of the Light ’Em Up Lounge, host Reinhard Pohorec welcomes back special guest Nicholas Krüger — distiller, entrepreneur, bar-owner, rummelier, and outspoken advocate for authenticity in the spirits world.

    Together, they dive into one of the most pressing topics in hospitality and luxury craft culture: the dramatic shift in consumer behavior.

    From declining alcohol consumption numbers to generational lifestyle changes, from authenticity vs. mass market to craftsmanship, community, and transparency — this conversation explores what is really happening behind the headlines and what the future of premium spirits, cigars, and craft culture might look like. Nicholas shares candid insights about:

    • The truth behind “declining alcohol consumption”
    • Why sales numbers don’t equal consumption
    • How buying habits, overstocking, and generational shifts distort the narrative
    • The rise of craft, story-driven, artisanal products
    • His philosophy of authenticity, transparency, and direct consumer interaction
    • Lessons from failures and why long-term trust beats short-term gain
    • The evolution of cigars and spirits pairing
    • His journey and vision to become the world’s most influential rum maker

      • This episode is packed with honesty, expertise, and forward-thinking perspective — a must-listen for anyone in hospitality, luxury craft, or entrepreneurship.

      🔥 Key Topics Discussed:

      • The myth vs. reality of declining alcohol consumption
      • Media narratives around health, wellness & abstinence
      • Why people drink less in bars but not necessarily overall
      • The impact of overbuying and market cycles in spirits
      • Craftsmanship as antithesis to mass digitalization
      • The importance of *personal interaction* and *community building*
      • Why authenticity is the most valuable currency
      • The dangers of producer entitlement and outdated expectations
      • A deep dive into cigar–spirit pairing and developing a signature product
      • Transparency, mistakes, and the cost of maintaining consumer trust
      • Long-term thinking and the legacy mindset in building a brand
      • The book that shaped Nicholas’s current philosophy

        • 🥃 Featured Tasting: Wagemut Aficionado Collection Maduro

        Nicholas presents a bespoke spirit crafted specifically for pairing with cigars:

        • 20-year-old Trinidad rum as the base
        • Enriched with *Pedro Ximénez Sherry*
        • Matured in *walnut* and *Palo Cortado* casks
        • Viscous, rich, velvety, complex
        • Designed to elevate any premium cigar experience

          • A perfect example of artisan craft meeting thoughtful intention.

          📚 Book Recommendation: The Almanack of Naval Ravikant — the book Nicholas calls the most important of his life, shaping his approach to value creation, responsibility, flow, and long-term vision.

          💡 Memorable Quotes

          “Why should the customer buy from you? Who are you?"

          “Authenticity and transparency are everything.”

          “We don’t deserve anything — we must earn it. And that’s beautiful.”

          “The consumer is not stupid. We’re all experts — some just lack the words.”

          “If I mess up, I take responsibility. Trust is my most precious asset.”

          👤 About the Guest: Nicholas Krüger:

          Master blender, distiller, bar owner, founder of Wagemut, and one of Europe’s most dynamic voices in the craft spirits movement. Nicholas is known for bringing radical authenticity, community collaboration, and transparency into an industry often shrouded in mystique.

          43 min
        • Light 'em Up Lounge — Episode 4: Spirit Stereotypes

          Hosts: Reinhard Pohorec & Nico Kröger

          Topic: Breaking down stereotypes in the world of spirits, wine & cigars

          Pairing: Cognac Leroy (exclusive bottling by Nico Kröger) 🔥

          Episode Overview:

          Reinhard welcomes spirits expert, producer, and YouTuber Nico Kröger to unpack one of the most pervasive issues in the world of taste: stereotypes. Why do people say “I don’t like Cognac” or “I only drink Chardonnay”? And how does that limit genuine discovery? Together, they explore how consumer bias, education, and industry trends shape our palates — and why complexity and balance define true quality.

          🧭 Key Discussion Highlights

          1. The Cognac Cliché — “Old man’s drink”?

          • Nico pours his own Cognac Leroy, the first ever bottling he co-created with the historic house.
          • Once skeptical of Cognac, Nico discovered that small, family-run producers craft astonishingly characterful spirits.
          • Mainstream Cognac (dominated by major houses like Hennessy) represents ~98% of the market — but only a fraction of its true potential.
          • His turning point: realizing “everything is great if you do it right.” Quality comes from craft, not category.

            • 2. Why people stick to stereotypes

            • “I only drink Chardonnay” or “I don’t smoke Maduros” — these habits come from fear of disappointment.
            • Like McDonald’s, people prefer predictable mediocrity over uncertain excellence.
            • Avoiding risk often means missing out on life-changing experiences.

              • 3. Complexity vs. Pleasantness

              • Great products — whether cigars, spirits, or wine — share one trait: complexity.
              • “Pleasant” often equals boring. True craftsmanship creates evolution in the glass or on the palate.
              • Balance matters more than boldness — something can be extreme and still be poorly made.

                • 4. Subjective taste vs. objective quality

                • Taste is personal, but quality can be measured: balance, structure, and craftsmanship.
                • “What I like” ≠ “What is good.” For example: a heavily peated whisky may appeal to someone’s taste but still be unbalanced as a product.
                • Reinhard: “A cigar can be from the best terroir in the world — or the worst — within the same country.” Provenance isn’t enough.

                  • 5. Trust, credibility & education

                  • Nico builds trust through transparency — testing supermarket spirits on YouTube without sponsorship.
                  • By being honest, he earns his audience’s confidence to explore premium categories.
                  • “Baby steps build trust. Once people experience quality for themselves, they’ll follow you on the journey.”
                  • True authority isn’t about titles — it’s about reputation built through honesty.

                    • 6. Rum: The world’s most complex spirit

                    • Nico’s pick for the most fascinating spirit category is rum. Why? Minimal regulation = maximum creativity.
                    • Distillers can experiment with fermentation, still types, climates, and maturation styles.
                    • From fresh cane juice to molasses-based “funky” rums, the diversity is unmatched.
                    • Reinhard draws parallels to wine and natural fermentation: sometimes imperfection creates the deepest character.

                      • 7. The cycle of trends & taste

                      • Every industry experiences waves — oak-heavy Chardonnays, high-ester rums, natural wines.
                      • Many consumers adopt opinions secondhand from influencers or friends.
                      • Trends spread through micro-influencers — the friend who “knows about cars,” the bartender, the cigar geek.
                      • Education trickles from producer → expert → content creator → consumer — and back again.

                        • 8. Who defines quality?

                        • There’s no ultimate authority — the crowd decides.
                        • True expertise earns trust over time through consistent results and integrity. In Nico’s words: “The market will decide who’s worth listening to.”

                          • 💬 Final Thoughts

                          Stereotypes limit discovery. Complexity rewards curiosity. Whether in spirits, cigars, or wine — don’t chase perfection, chase personality. With that — light ’em up.

                          38 min
                        • Light 'em Up Lounge — Episode 3: The Most Common Cigar Questions

                          Hosts: Reinhard Pohorec & Christian Wohlrab

                          Topic: How cigars are made — and other common questions around premium cigars

                          🔥 Episode Overview

                          Reinhard and Christian tackle the most common questions cigar newcomers ask — from construction and choosing the right cigar, to smoking etiquette, storage, flavor, and how cigars make you feel.

                          A hands-on, honest, and human take on premium cigar fundamentals.

                          🧭 Key Discussion Highlights

                          1. How are cigars made?

                          • Premium cigars are handmade from whole tobacco leaves (long filler).
                          • Three main components: wrapper, binder, and filler.
                          • The wrapper leaf contributes much of the cigar’s aroma and aesthetic.
                          • Techniques like accordion or entubado rolling ensure airflow and combustion.
                          • Craftsmanship and sensitivity of the torcedor (roller) define quality — a centuries-old art form requiring muscle memory and intuition.

                            • 2. How to choose the right cigar

                            • Start by consulting a knowledgeable tobacconist — your best guide.
                            • They’ll tailor recommendations based on experience level, palate, and occasion.
                            • Ask yourself: How do I take my coffee? Do I prefer wine, beer, bitter, or sweet flavors?
                            • Beginners often assume small cigars are easier — but smaller ring gauges can smoke hotter and harsher.
                            • Pick a medium ring gauge (50–52) for balance and smoothness.
                            • Don’t judge by color — a dark Maduro wrapper isn’t necessarily strong; it’s often rich and sweet.

                              • 3. How to smoke a cigar properly

                              • Puff slowly and rhythmically — avoid overheating the cigar.
                              • If it goes out, gently tap the ash, relight, and “blow out” to clear stale smoke.
                              • Don’t relight cigars after several hours or the next day — they’ll taste bitter and ashy.
                              • Think of it like coffee: once cold, it never tastes quite the same reheated.

                                • 4. How to store cigars

                                • Key factors: relative humidity (~69–70%) and temperature (~20°C / 70°F).
                                • Consistency is everything — too dry, and oils are lost; too humid, and cigars spoil or won’t burn.
                                • Simple setup: desktop humidor + Boveda humidity packs.
                                • For starters: a humidified bag or airtight container with a humidity pack works great.
                                • Serious collectors upgrade to cabinet humidors with sensors and active systems.

                                  • 5. How do cigars make you feel?

                                  • Cigars contain nicotine but are not inhaled.
                                  • The experience is relaxing, not intoxicating — a ritual of calm and reflection.
                                  • If dizziness occurs, try sugar — it helps balance nicotine and ammonia effects.

                                    • 6. Are cigars flavored?

                                    • Premium cigars are not artificially flavored.
                                    • Their complexity comes purely from the blend of leaves — different seeds, regions, soils, and fermentation methods.
                                    • Each blend is a painter’s palette: natural, layered, and expressive.

                                      • 7. Books & brains segment

                                      Pick: Tipping Point by Malcolm Gladwell — exploring why certain ideas or products “go viral.” success often arises when mavens, connectors, and salesmen converge — a perfect metaphor for how cigar culture spreads through shared passion.

                                      💬 Final Thought

                                      Cigar knowledge is a lifelong journey — even masters stay students of the leaf. Every cigar, every puff, offers something new to learn.

                                      With that — light ’em up.

                                      35 min
                                    • Light 'em Up Lounge - Episode 2: Cigars and Prestige
                                      Hosts: Reinhard Pohorec & Christian Wohlrab
                                      Topic: Why are cigars associated with prestige?
                                      Pairing: Frapin VIP XO (Grande Champagne Cognac)
                                       
                                      🎙️ Light ’Em Up Lounge — Episode 2: Prestige & Cigars
                                       
                                      🔥 Episode Overview
                                      Reinhard and Christian unpack the prestige surrounding cigars: why many still view cigars as status symbols—and why the truer luxury might simply be "time".
                                      They explore pricing tiers, regional culture (US vs. Europe vs. Middle East/APAC), celebrity optics, health perceptions, scarcity, and why lounges act as social glue.
                                       
                                      🧭 Key Discussion Highlights
                                      1. What is “luxury” here?
                                      • Cigars are an affordable luxury: nature, craft, and ritual—often about buying back time to slow down and reflect.
                                      • Busy is not successful: cigars as a deliberate antithesis to modern acceleration.
                                        • 2. Pricing, prestige & accessibility
                                        • Typical premium sticks cluster ~$10–$20; higher tiers exist but aren’t the norm.
                                        • Example of sticker shock (e.g., OpusX Lost City in Copenhagen) illustrates perception vs. market reality.
                                          • 3. Who’s actually smoking?
                                          • Two growth drivers: existing enthusiasts smoking more (esp. during pandemic) and new entrants seeking analog moments.
                                          • Celebrity optics: some avoid posting cigars due to backlash; others (athletes/commentators) lean in.
                                            • 4. Health, moderation & alcohol trendlines
                                            • Younger cohorts trending low/no-alcohol, but cigars seen by many as occasional, adult-choice enjoyment—moderation emphasized.
                                              • 5. Regional cultures
                                              • US: mature market, educated consumers, lounges as community hubs across demographics.
                                              • Europe: higher prices, fewer public venues; prestige perception persists due to scarcity of spaces and “old-world” settings.
                                              • Middle East / SE Asia: more overt luxury signaling; Cuban brand badges as status cues.
                                                • 6. Scarcity & pricing power
                                                • Some products are hard to get; scarcity (and brand strategy) can amplify prices and FOMO—Cuban dynamics cited.
                                                  • 7. Books & brains segment
                                                  • Pick: Range by David Epstein — case for generalists thriving via breadth and curiosity.
                                                    • 🎙️ Memorable Quotes
                                                    “A cigar is time—and today, time is the real luxury.”
                                                    “Busy doesn’t equal productive—or successful.”
                                                    “Lounges act like social glue—mayor, lawyer, creator, all at one table.” “Luxury can be $10 well spent if it buys you two hours of peace.”
                                                     
                                                    🪄 Practical Takeaways
                                                    • Treat time as the core luxury—choose cigars that buy you moments, not just labels.
                                                    • Explore your local lounge.
                                                    • Don’t conflate price with experience; the sweet spot often sits in the $10–$20 range.
                                                    • Enjoy responsibly and in moderation; cigars as occasional, mindful rituals.
                                                      • 📍 Mentioned in This Episode
                                                      • Frapin VIP XO (Grande Champagne Cognac)
                                                      • Fuente OpusX Lost City (price-perception example)
                                                      • Range by David Epstein (Book segment)
                                                        • 34 min
                                                      • Light 'em Up Lounge — Episode 1: The Art of Cigar Pairing

                                                        Hosts: Reinhard Pohorec & Christian Wohlrab

                                                        Topic: Exploring creative pairings with premium cigars — from grapefruit juice to Sherry. 
                                                        Cigar: RomaCraft WunderLustCigar
                                                        Pairing: Grapefruit juice, tomato juice, almond milk, coke, sherry – buy before the show and join our sensory experience

                                                        🔥 Episode Overview
                                                        In this inaugural episode of the Light ’em Up Lounge, Reinhard and Christian dive into the nuanced world of cigar pairings — both alcoholic and non-alcoholic. From the classics enjoyed by Winston Churchill to modern, unexpected twists like tomato juice and almond milk, they unpack the science, emotion, and sensory experience behind pairing drinks with cigars. Listeners will discover why pairing is more than just matching flavors — it’s about creating synergy, playing with contrast vs. complement, and engaging the full palate.

                                                        🥃 Key Discussion Highlights
                                                        1. Setting the Stage: Non-Alcoholic Pairings The hosts start with four non-alcoholic options: Pink Grapefruit Juice — bright acidity and zesty contrast that highlights the cigar’s spicy notes. Tomato Juice — a velvety texture that complements richness and adds savory depth, reminiscent of a Bloody Mary. Coca-Cola — caramel sweetness and fizzy refreshment; a palate cleanser that balances bitterness. Almond Milk — smooth, nutty, and pH-neutral, helping to reset the palate between tastings.
                                                        2. Food Pairings: The Biltong Experiment Reinhard introduces biltong (dried beef) as a finger-food pairing, creating a trio of cigar + drink + snack. The meaty, peppery flavors elevate the cigar’s texture and reveal surprising new flavor notes, like hints of unripe banana and chorizo spice.
                                                        3. The Science Behind Pairing The hosts explore how factors such as pH levels, texture, and personal sensory memory influence perception. Complementing pairings reinforce flavors already perceived in the cigar. Contrasting pairings highlight new aroma and taste sensations through difference. The goal: “1 + 1 = 3,” a harmony greater than the sum of its parts.
                                                        4. Alcoholic Pairings: The Classics & The Unexpected While classics like whiskey, cognac or even tequila get a nod (à la Churchill and Schwarzenegger), the hosts advocate exploring beyond the obvious. Guinness Stout — low alcohol, malty sweetness, and a smooth body that enhances richness. Jägermeister — sweet, spiced liqueur adding aromatic complexity. Sherry (Palo Cortado) — the star of the show. Its umami-like depth, aged nuttiness, and dry finish make it a surprisingly perfect cigar companion.

                                                        🍷 Deep Dive: Why Sherry Shines Reinhard demystifies Sherry as a fortified wine that’s often misunderstood.
                                                        He explains how aging under “flor” yeast and then oxidatively develops complex flavors: Dried fruits (figs, raisins) Roasted nuts and caramelized sugar Hints of umami and gamey richness from long molecular aging This layered profile enhances a cigar’s depth and balance — a revelation for even seasoned aficionados.

                                                        🎙️ Memorable Quotes:
                                                        “A great cigar does not need anything — but the right pairing can elevate it to something extraordinary.”
                                                        “We’re not tasting tobacco — we’re tasting memory, emotion, and analogy.”
                                                        “Pairing is not about right or wrong; it’s about exploring your own sensory vocabulary.”
                                                        “Sherry is the unsung hero of cigar pairings — a symphony of dryness, depth, and umami.”

                                                        🪄 Takeaways
                                                        Explore non-alcoholic pairings — they can surprise you.
                                                        Texture and acidity matter as much as flavor.
                                                        Everyone’s palate is unique; there’s no “right” pairing.
                                                        Sherry deserves a permanent spot in every cigar lover’s rotation. Pairing is play — experiment, observe, and enjoy.

                                                        📍 Mentioned in This Episode
                                                        Winston Churchill — Whiskey, cognac, and champagne traditions Arnold Schwarzenegger — The tequila-dipped cigar moment
                                                        Claudio Sgroi — Philosophy on self-sufficient cigar flavor
                                                        RomaCraft WunderLustCigar
                                                        Sherry — Equipo Navazos

                                                        🔗 Episode Resources Follow the Light ’em Up Lounge on your favorite podcast app.
                                                        Explore more pairing insights and cigar culture at lightemupworld.com.

                                                        Join the community conversation with #LightEmUpLounge.

                                                        41 min
                                                      • US Trip, US Hospitality & Customer Service - All Fake or Stellar Examples of The Welcome Principle

                                                        Back from a recent trip to the United States, Reinhard Pohorec shares his sensory experiences and encounters of The Welcome Principle being put into action.

                                                        Is the US Hospitality industry really all about tips? How and why does their customer service feel so natural and generous?

                                                        Why could a random waiter not only change your breakfast experience but excite you in the most positive and inspiring way?

                                                        Tune in, listen carefully and sprinkle some extra hospitality flakes on your daily dose of soul food. 

                                                        Enjoy!

                                                        ___

                                                         

                                                        Thank you very much for listening to this episode. I hope that you keep up with the weekly shows we post on this channel so that we could welcome you again as our guest.

                                                         

                                                        ➥  Please be invited to subscribe, rate, review and share your thoughts with those that need to hear it.

                                                         

                                                        Your feedback, comments and sense of being at home here are our lifeblood, so please take a moment and say "hello“.

                                                         

                                                        Also feel free send us an email via [email protected] should you have any questions.

                                                        And we’d very much like to focus even more on your expectations and burning questions so “What question do you always wish I would ask but I never do?”

                                                         

                                                        ___

                                                         

                                                        Reinhard Pohorec is a multi-award winning entrepreneur, sensory expert, internationally acclaimed consultant, prolific public speaker and author.

                                                        As founder and CEO of Pohorec sensory experience and Ponticadrinks, two globally operating companies, he knows business, hospitality and sensory from many different angles. He advises multinational enterprises and managers, making multi-sensory perception as well as the art of hospitality relevant for every person, industry or business.

                                                        On the Sensory Experience Podcast Pohorec introduces you to the mindset of young and aspiring business personalities, why everybody is in hospitality nowadays and how to most enchantingly experience life with all your senses.

                                                         

                                                        Connect with POHOREC Sensory Experience on:

                                                         

                                                        Instagram: http://www.instagram.com/pohorec.sensory/

                                                        Facebook: http://www.facebook.com/Pohorec-Sensory-Experience-473189399761792/

                                                        Linkedin: http://www.linkedin.com/in/reinhardpohorec/

                                                         

                                                        Check out the website: www.pohorec.com

                                                        17 min
                                                      • How to Become _Rich_ - Using All Your Senses, How Perception Works and How To Enjoy Taste, Smell, Touch, Sound, Sight Even Better

                                                        Becoming "RICH" can have many facets.

                                                        In this episode Reinhard Pohorec talks about all human senses and how to be more aware of the sensory delights the world has to offer. 

                                                        Smell, Taste, Touch, Sound, Sight can bring the most enriching experiences to our everyday lifes, making the most basic things more valuable and enjoyable. 

                                                        Living the moment, enjoying the mesmerizing wonders of the present, right here, right now is what we want to talk about during this episode of "Sensory Experience".

                                                        Tune in, listen carefully and get a good feel for the fairy dust your senses and preception can sprinkle on the daily grind. 

                                                        Enjoy!

                                                        ___

                                                         

                                                        Thank you very much for listening to this episode. I hope that you keep up with the weekly shows we post on this channel so that we could welcome you again as our guest.

                                                         

                                                        ➥  Please be invited to subscribe, rate, review and share your thoughts with those that need to hear it.

                                                         

                                                        Your feedback, comments and sense of being at home here are our lifeblood, so please take a moment and say "hello“.

                                                         

                                                        Also feel free send us an email via [email protected] should you have any questions.

                                                        And we’d very much like to focus even more on your expectations and burning questions so “What question do you always wish I would ask but I never do?”

                                                         

                                                        ___

                                                         

                                                        Reinhard Pohorec is a multi-award winning entrepreneur, sensory expert, internationally acclaimed consultant, prolific public speaker and author.

                                                        As founder and CEO of Pohorec sensory experience and Ponticadrinks, two globally operating companies, he knows business, hospitality and sensory from many different angles. He advises multinational enterprises and managers, making multi-sensory perception as well as the art of hospitality relevant for every person, industry or business.

                                                        On the Sensory Experience Podcast Pohorec introduces you to the mindset of young and aspiring business personalities, why everybody is in hospitality nowadays and how to most enchantingly experience life with all your senses.

                                                         

                                                        Connect with POHOREC Sensory Experience on:

                                                         

                                                        Instagram: http://www.instagram.com/pohorec.sensory/

                                                        Facebook: http://www.facebook.com/Pohorec-Sensory-Experience-473189399761792/

                                                        Linkedin: http://www.linkedin.com/in/reinhardpohorec/

                                                         

                                                        Check out the website: www.pohorec.com

                                                        29 min
                                                      • The Customer Rules by Lee Cockerell - Book Review And Techniques On How To Turn Your Company, Employees and Personal Relationships Into Prime Examples Of Welcome Culture and Hospitality

                                                        Lee Cockerell knows how to tell a great story. Spending most of his life looking for the stellar prime examples of customer service and establishing the mindset in companies like Hilton, Marriott or Walt Disney, Cockerell is an inspiring speaker, author, media person and loving family guy.

                                                        His book "The Customer Rules - The 39 Essential Rules for Delivering Sensational Service" shares valuable insights, great anecdotes and easy to follow rules for entrepreneurs, employers and individuals. 

                                                        Get your copy from Amazon: 

                                                        https://www.amazon.de/gp/product/B00BHA89ZK/ref=as_li_tl?ie=UTF8&tag=pohorec-21&camp=1638&creative=6742&linkCode=as2&creativeASIN=B00BHA89ZK&linkId=f0c5d19ff5f7e813f02faf3bde0fe554

                                                        On this episode we take a closer look at this transformative must-read, no matter what business or industry your in. 'Cause ultimately we all are working in hospitality.

                                                        And hospitality is exactly what we would describe as the quintessitial take away from Lee Cockerell's work. It's the path towards and achievment of excellence on top of customer service. 

                                                        Check out Lee Cockerell's website as well as Cockerell Academy

                                                        http://leecockerell.com

                                                        http://www.cockerellacademy.com/about-lee/

                                                         

                                                        ___

                                                         

                                                        Thank you very much for listening to this episode. I hope that you keep up with the weekly shows we post on this channel so that we could welcome you again as our guest. 

                                                         

                                                        ➥  Please be invited to subscribe, rate, review and share your thoughts with those that need to hear it. 

                                                         

                                                        Your feedback, comments and sense of being at home here are our lifeblood, so please take a moment and say "hello“.

                                                         

                                                        Also feel free send us an email via [email protected] should you have any questions. 

                                                        And we’d very much like to focus even more on your expectations and burning questions so “What question do you always wish I would ask but I never do?”

                                                         

                                                        ___

                                                         

                                                        Reinhard Pohorec is a multi-award winning entrepreneur, sensory expert, internationally acclaimed consultant, prolific public speaker and author. 

                                                        As founder and CEO of Pohorec sensory experience and Ponticadrinks, two globally operating companies, he knows business, hospitality and sensory from many different angles. He advises multinational enterprises and managers, making multi-sensory perception as well as the art of hospitality relevant for every person, industry or business. 

                                                        On the Sensory Experience Podcast Pohorec introduces you to the mindset of young and aspiring business personalities, why everybody is in hospitality nowadays and how to most enchantingly experience life with all your senses.

                                                         

                                                        Connect with POHOREC Sensory Experience on:

                                                         

                                                        Instagram: http://www.instagram.com/pohorec.sensory/

                                                        Facebook: http://www.facebook.com/Pohorec-Sensory-Experience-473189399761792/

                                                        Linkedin: http://www.linkedin.com/in/reinhardpohorec/

                                                         

                                                        Check out the website: www.pohorec.com

                                                        21 min
                                                      • The Customer Rules by Lee Cockerell - Book Review And Techniques On How To Turn Your Company, Employees and Personal Relationships Into Prime Examples Of Welcome Culture and Hospitality
                                                        Lee Cockerell knows how to tell a great story. Spending most of his life looking for the stellar prime examples of customer service and establishing the mindset in companies like Hilton, Marriott or Walt Disney, Cockerell is an inspiring speaker, author, media person and loving family guy.
                                                        His book "The Customer Rules - The 39 Essential Rules for Delivering Sensational Service" shares valuable insights, great anecdotes and easy to follow rules for entrepreneurs, employers and individuals. 
                                                        Get your copy from Amazon: 
                                                        https://www.amazon.de/gp/product/B00BHA89ZK/ref=as_li_tl?ie=UTF8&tag=pohorec-21&camp=1638&creative=6742&linkCode=as2&creativeASIN=B00BHA89ZK&linkId=f0c5d19ff5f7e813f02faf3bde0fe554
                                                        On this episode we take a closer look at this transformative must-read, no matter what business or industry your in. 'Cause ultimately we all are working in hospitality.
                                                        And hospitality is exactly what we would describe as the quintessitial take away from Lee Cockerell's work. It's the path towards and achievment of excellence on top of customer service. 
                                                        Check out Lee Cockerell's website as well as Cockerell Academy
                                                        http://leecockerell.com
                                                        http://www.cockerellacademy.com/about-lee/
                                                         
                                                        ___
                                                         
                                                        Thank you very much for listening to this episode. I hope that you keep up with the weekly shows we post on this channel so that we could welcome you again as our guest. 
                                                         
                                                        ➥  Please be invited to subscribe, rate, review and share your thoughts with those that need to hear it. 
                                                         
                                                        Your feedback, comments and sense of being at home here are our lifeblood, so please take a moment and say "hello“.
                                                         
                                                        Also feel free send us an email via [email protected] should you have any questions. 
                                                        And we’d very much like to focus even more on your expectations and burning questions so “What question do you always wish I would ask but I never do?”
                                                         
                                                        ___
                                                         
                                                        Reinhard Pohorec is a multi-award winning entrepreneur, sensory expert, internationally acclaimed consultant, prolific public speaker and author. 
                                                        As founder and CEO of Pohorec sensory experience and Ponticadrinks, two globally operating companies, he knows business, hospitality and sensory from many different angles. He advises multinational enterprises and managers, making multi-sensory perception as well as the art of hospitality relevant for every person, industry or business. 
                                                        On the Sensory Experience Podcast Pohorec introduces you to the mindset of young and aspiring business personalities, why everybody is in hospitality nowadays and how to most enchantingly experience life with all your senses.
                                                         
                                                        Connect with POHOREC Sensory Experience on:
                                                         
                                                        Instagram: http://www.instagram.com/pohorec.sensory/
                                                        Facebook: http://www.facebook.com/Pohorec-Sensory-Experience-473189399761792/
                                                        Linkedin: http://www.linkedin.com/in/reinhardpohorec/
                                                         
                                                        Check out the website: www.pohorec.com
                                                        21 min

                                                      About Light ’em Up Lounge - Where Cigars Light Up Conversations

                                                      From the publisher's feed

                                                      Welcome to the Light ’em Up Lounge — the award-winning global cigar lounge and lifestyle show hosted by Reinhard Pohorec & Christian Wohlrab.