In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks talks with Jacob Smith and Bogus Handzel about Lightspeed Voice. The conversation delves into the legacy of Handzel & Associates Insurance, the importance of customer service, and the role of technology in enhancing agency operations. Bogus shares insights on the challenges and benefits of adopting new technology, emphasizing the need for effective communication and community engagement. 

Takeaways

• Customer service is a critical differentiator in a competitive market.
• Technology can streamline operations and enhance customer experience.
• Effective communication is essential for agency success.
• Agencies must adapt to changing market dynamics and customer needs.
• Partnerships with technology providers should focus on mutual growth.
• Continuous improvement and feedback are vital for technology integration.
• Agencies should prioritize features that enhance operational efficiency.

Learn more about Handzel & Associates Insurance:
https://www.handzel.com/
https://www.facebook.com/HandzelAssociates/
https://www.linkedin.com/company/handzel/

To get in touch with today's guests, reach out below:

• Bogus Handzel (click here)
• Jacob Smith (click here)

More information about Lightspeed Voice:
https://www.lightspeedvoice.com/
https://www.facebook.com/lsvoice/
https://www.linkedin.com/company/lightspeedvoice/

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https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay