Most healthcare professionals think they're ready for AI. They're not — and the gap between what they know and how they actually behave when AI is in the room is costing patients.
In this episode, Paul Naine draws on two decades of clinical technology adoption to make a case that nobody in healthcare is making clearly enough: AI isn't a product. It's a general-purpose technology. And we've been trying to introduce it like a toaster upgrade.
We cover why the standard adoption playbook fails, what the research says about how humans actually respond to AI in clinical contexts, and why the behaviour pillar — not knowledge, not skill — is where healthcare AI lives or dies.
One story at the end will make you question whether your trust in AI is as well-calibrated as you think.