“Don’t let fear dictate how you make your decisions and how you lead.” - Lisa Brown

Thank you for tuning in to episode 68 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

Navigating a major crisis can be difficult, especially when it has the potential to affect both your member’s personal and financial health. On this week’s episode, I sat down with Lisa Brown, President and CEO of Tallahassee-Leon Federal Credit Union, to learn more about how her team is rethinking member service in the face of this crisis, applying lessons learned from the last recession, and working directly with members to develop a business strategy for the next 11 - 18 months.

During our discussion, Lisa talk about how her team was able to open a branch in just five days to provide drive-thru service to at-risk members in a nearby community, while also managing the stress of implementing an emergency pandemic plan. With that in mind, she also shared some of the internal mantras she uses to stay focused and make hard decisions. On her toughest days, she often likes to remind herself that “this is what separates the men from the boys.” 

Additionally, Lisa and I discuss her hopes for a healthy future, overcoming the struggles of being a type A personality, and what she believes all good leaders need to learn to be successful. We also talk about her new found appreciation for free time and what she’s doing to fill that time, which may include some chickens in the near future.

We wrap up our conversation with the rapid-fire portion of the episode, where we learn a little more about Lisa’s busy life outside of credit unions, her daily routines, and her definition of success. You can feel Lisa’s passion for credit unions, her community, and her family throughout the entire episode. You won’t want to miss it!

Find the full show notes on cuinsight.com

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Books mentioned on The CUInsight Experience podcast: Book List

How to find Lisa:
Lisa Brown, President and CEO of Tallahassee-Leon Federal Union
[email protected]
www.tlfcu.org
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