Overview of Episode #27. The following topics are covered:

• Why you should never tell someone to relax
• Six Beliefs of someone who's a great listener
• Definition and Four Step process
• Six Negative Listening Habits Quiz
• A link to a funny video about listening
• PDF on Negative Listening Habits and Four Stes in Listening Aggressively
• Contact Suzie at 770-578-6976 or [email protected]

Timing on Recording: @ 2:10 ---

Topic 1: Avoiding to Acknowledging

• My story - avoiding Debbie Downer
• My Definition for Listening Aggressively: A focus on hearing in a determined and energetic way. When you are doing this well, you demonstrate your desire to understand by asking questions and listening with NO agenda other than to understand. Action Steps: Reflect, Probe, Support, Advise.
• Why You Should Never Tell Someone to Relax

Timing on Recording: @ 17:45 ---

Topic 2: Beliefs, Mindset and Habits of Great Listeners

• Gallup Research
• Tune in Time - 15 minutes a day
• "I seek to understand others first, before I try to get them to understand my view. THIS is crucial to all relationships and the level of trust and respect we have with each other."
• "Words alone don't teach, life experience teaches. What I say needs to be clear, but people need to experience things for themselves to really know, understand and accept."
• "My example is my strongest message."
• "My way is not the only way, it's just 'A' way. I am the Leader but I invite participation, new ideas and new ways of doing what we do."
• "I try to look at and focus upon the best attributes in others. Even in difficult and tense situations, I can discuss negative facts and behaviors, and still value the person."
• "I always expect the best from others."

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Timing on Recording: @ 21:45 ---

Topic 3: Four Listening Aggressively Steps - R.P.S.A. and "the Nail" video

• STEP #1: R. Reflect - Is to: Verify and Clarify.
• STEP #2: P. Probe - Is to: Ask Clarifying Questions to Understand."Do you mind if we ask a few questions, we'd love to get your thoughts..." "What did you think about...?" "Help me understand what's…
• STEP #3: S. Supporting - Is to: Demonstrate Understanding. You can show understanding even if you disagree. You can almost always sincerely gain a true understanding of the other person's viewpoint IF you've done Steps 1 & 2-Relect & Probe, well. If you've been sincere in expressing your understanding you can then, successfully and safely, move to the next step.
• STEP #4: A. Advising - Is to: Provide Facts & Make a Recommendation.
• It Not about the Nail - video
• Charismatic Leadership - Article on Listening Aggressively

Timing on Recording: @ 38:00 ---

Topic 4: Six Negative Listening Habits and Two Favorite Quotes

• 1.Faker
• 2.The Interrupter
• 3.The Happy Hooker
• 4.The Advice Giver
• 5.Rebuttal-Maker
• 6.The Intellectual or Logical Listener
• PDF on Negative Listening Habits and Four Stes in Listening Aggressively
• "The first duty of love is to listen." Paul Tillich, German Philosopher
• "The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer." Henry David Thoreau

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