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Listen to Understand, Not to Respond
Your biggest sales mistake happens the exact second you stop listening to your team member and start planning your reply. This bad habit kills trust and ruins company culture in home services.
In episode 65 of The Wisdom of Wrench Podcast, host Kevin Comerford and co-host Amanda Meyer reveal why empathic listening is the true secret weapon for your business and family.
Watch the full video to learn how to avoid the one upmanship trap and use psychological air to lead a better team. Discover how to diagnose problems first and build deep trust with every single conversation.
Subscribe to the WOW Podcast:
Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg
Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657
🔧 Wrench Group: https://www.wrenchgroup.com
🔧 Wrench IG: https://www.instagram.com/wrenchgroup
🔧 Wrench FB: https://www.facebook.com/wrenchgroup
🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup
Chapters:
0:00 - The Secret Weapon of Sales: Why We Stop Listening
0:44 - Welcome to The Wisdom of Wrench Podcast
1:16 - What Is Common Service Language? Building Company Culture
2:44 - Stephen Covey's Habit 5: Seek First to Understand
4:31 - The Optometrist Trap: Why You Must Diagnose Before You Prescribe
6:22 - Are You a "Loud Thinker"? The Danger of Autopilot Conversations
8:46 - How to Stand Out: Why Focus is Your Ultimate Superpower
10:31 - The One-Upmanship Mistake: Are You Ruining Everyday Conversations?
12:58 - Real-Life One-Upmanship: Amanda’s Surprising Pregnancy Story
15:30 - Why Are We Bad Listeners? The Massive Gap in Our Education System
16:50 - What Is Empathic Listening? Empathy vs. Sympathy Explained
18:26 - The Question-to-Statement Ratio: A Simple Trick to Be More Interesting
21:40 - Crockpot vs. Microwave Listening: Why You Need to Embrace Dead Air
24:02 - What Is Psychological Air? The Surprising Key to Unlocking Your Team
26:53 - The Ronald Reagan Leadership Strategy: Asking Questions to Empower
28:39 - How to Improve Customer Service: The Call Center Script Trap
31:07 - How to Close More Deals: The Ultimate Empathic Listening Sales Hack
33:23 - The Installer's Secret: Creating Clarity and Client Satisfaction
34:56 - Episode Recap: Transform Your Leadership With One Simple Rule
View all episodes
By Kevin ComerfordYour biggest sales mistake happens the exact second you stop listening to your team member and start planning your reply. This bad habit kills trust and ruins company culture in home services.
In episode 65 of The Wisdom of Wrench Podcast, host Kevin Comerford and co-host Amanda Meyer reveal why empathic listening is the true secret weapon for your business and family.
Watch the full video to learn how to avoid the one upmanship trap and use psychological air to lead a better team. Discover how to diagnose problems first and build deep trust with every single conversation.
Subscribe to the WOW Podcast:
Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg
Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657
🔧 Wrench Group: https://www.wrenchgroup.com
🔧 Wrench IG: https://www.instagram.com/wrenchgroup
🔧 Wrench FB: https://www.facebook.com/wrenchgroup
🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup
Chapters:
0:00 - The Secret Weapon of Sales: Why We Stop Listening
0:44 - Welcome to The Wisdom of Wrench Podcast
1:16 - What Is Common Service Language? Building Company Culture
2:44 - Stephen Covey's Habit 5: Seek First to Understand
4:31 - The Optometrist Trap: Why You Must Diagnose Before You Prescribe
6:22 - Are You a "Loud Thinker"? The Danger of Autopilot Conversations
8:46 - How to Stand Out: Why Focus is Your Ultimate Superpower
10:31 - The One-Upmanship Mistake: Are You Ruining Everyday Conversations?
12:58 - Real-Life One-Upmanship: Amanda’s Surprising Pregnancy Story
15:30 - Why Are We Bad Listeners? The Massive Gap in Our Education System
16:50 - What Is Empathic Listening? Empathy vs. Sympathy Explained
18:26 - The Question-to-Statement Ratio: A Simple Trick to Be More Interesting
21:40 - Crockpot vs. Microwave Listening: Why You Need to Embrace Dead Air
24:02 - What Is Psychological Air? The Surprising Key to Unlocking Your Team
26:53 - The Ronald Reagan Leadership Strategy: Asking Questions to Empower
28:39 - How to Improve Customer Service: The Call Center Script Trap
31:07 - How to Close More Deals: The Ultimate Empathic Listening Sales Hack
33:23 - The Installer's Secret: Creating Clarity and Client Satisfaction
34:56 - Episode Recap: Transform Your Leadership With One Simple Rule