Episode 2 of the podcast that's encouraging people to create kinder workplaces, with all the wonderful benefits that brings.
In each episode, by Cole and Magnus, we focus on an aspect of kindness in business, we share personal stories, we share data and insights, and we give the listener ideas to act on today.
In this episode we talk about why kindness in business is necessary.
Cole shares a story of how she encouraged one CEO to understand that it is PEOPLE who create the business outcomes he was looming for. It was, for him as it is for many, a revelation. She shares how he encouraged to get him to focus to create a kinder workplace culture, in order to help them flourish, work well together, and so create the desirable business outcomes everyone wanted.
Magnus shares a story of another CEO, looking for growth, who came to realise that growth comes from his people growing.
In each podcast we share data and insights. Magnus talks of a study by LinkedIn that reported CEOs saying the pandemic is the toughest challenge they have ever faced in their careers. Meanwhile their majority of their employees are responding by becoming kinder.
Cole tells a powerful story of a young manager who, faced with the resignation of one of his rockstar employees, was encouraged by Cole to ask his rockstar a simple question, "Why are you leaving?" A 15-minute exit interview turned into a 90-minute session in which he learnt that she was not valued. This insight allowed the conversation to turn hugely positive, with the employee staying and engage more powerfully, amplifying the desired business outcomes. Cole also advised the manager how to kindly show how much the employee was appreciated and what she contributing.
Trust, productivity, engagement, workplace success – these are many of the powerful reasons why kindness is so necessary in business.
$1 trillion is lost to businesses every year to businesses according to voluntary turnover, according to Gartner and 52% of that can be avoided. Kindness has the power to chip away that 52% by encouraging people to engage more powerfully with each other.
If there's one reason why kindness in business is necessary, that's a pretty strong contender for the best one.
In each podcast we share actions you can implement immediately. Today's is that the way we connect with one another matters. Cole talks about the power of saying to the people you work with "I value you, and here's why." Cole also shares shared a powerful follow up to this which makes this action work even harder.
Each week we share news and this week Cole introduced her new podcast, Kindness Think Tank, which is a series of conversations with people who share stories of the unexpected ways they're bringing kindness into their lives and businesses. Kindness Think Tank is live on Apple Podcasts and everywhere you listen to your favourite podcasts.
Closing up the episode Magnus talks about next week's episode, where we will be focusing on kindness and TRUST.
To connect with Cole and learn more about her work, visit her at www.coolaudrey.com or on LinkedIn at https://www.linkedin.com/in/colebakerbagwell/
To connect with Magnus, got to www.thekindnessconsultancy.com or https://www.linkedin.com/in/magnuswood/
