Kay Martin joins host Meg McKeen for a conversation recorded during an intimate gathering of women in insurance in Missoula, Montana on the Bound & Determined℠ Live in 2025 tour. Kay reflects on burnout - and the private struggle many claims professionals are experiencing today - as well as her experience leading an intergenerational team today. We chat about feeling pigeon-holed in our area of expertise and share more about learning to trust your gut. Thanks for being with me in Montana, Kay!

Meet Kay Martin

An expert in carrier claims processes, Kay joined HUB International as the Workers’ Compensation Claims Manager in May of 2016. Kay coordinates interactions between employers and carriers, including claim reviews, loss run reviews, reserve reviews and return to work assistance, and works with HUB‘s producers and clients to customize claims programs, tailored to their unique business needs.

Prior to joining HUB International, Kay worked as a claims adjuster handling workers’ compensation claims in MT, AZ, CO, ID, NE, NV, OR, SD, TX, UT, and WY. Kay’s career includes experience with Liberty Mutual and AmTrust North America.

Kay holds a Montana Adjuster License, a Montana Workers’ Compensation Claims Examiner Designation, an Idaho Independent Adjuster License, a Certified Idaho Workers’ Compensation Specialist Designation, and a Wyoming Adjuster License. She has also earned an Associate in Claims designation from the nationally recognized industry leader, The Institutes.

Kay has embraced the Missoula lifestyle since arriving in 1998. She loves the community and the outdoors. She enjoys volunteering, running, hiking, camping, golfing and reading.

RISE: Empowering Women in Insurance™ by Liberty Mutual

Bound & Determined℠ Live in 2025 is presented by RISE: Empowering Women in Insurance™ by Liberty Mutual, a program dedicated to bringing women in insurance together through connection, education, recognition, insights and allyship. Join us in the RISE LinkedIn Community today.

Links & Resources Mentioned in This Episode

• Connect with Kay on LinkedIn
• This gathering was hosted in the Lounge at The Roxy, a non-profit theater in Missoula, Montana
• The Bound & Determined℠ Live in 2025 tour has ended. If you'd like to work with Meg to plan a gathering for women in insurance in your community, message Meg here.
• Have a question for Meg? Submit it here and she may answer it on a future episode.

To learn more about this podcast, and the work Meg McKeen does to support insurance professionals, visit Adjunct Advisors. To receive To Taking the Risk, the monthly newsletter Meg curates, including updates on her #digitalnomad adventures, subscribe here.

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