Customer service is a bigger priority for companies today than it’s ever been, and customers demanding a more responsive. around-the-clock experience. Rather than remaining a back-room function, customer service is now expected to be more strategic — and with generative AI tools like ChatGPT now available to the masses, there are strategic ways to leverage them to take your customer service to the next level.

In this livestream episode, Esker Business Development Managers Nick Carpenter and Graham Smith will be delving into the topic of ChatGPT in the B2B customer service space, including:

• Why ChatGBT is such a valuable tool for Customer Service teams
• The common myths that are often associated with generative AI
• Real-life use cases of ChatGPT and the resulting benefits