Dr.  Peter Pronovost, Chief Quality and Clinical Transformation Officer, University Hospitals, is living and leading with love - and working to ensure all 35,000 University Hospitals employees feel inspired and empowered to live the mission, reaching the highest levels of patient safety, quality, and to do zero-harm.

Peter is a world-renowned expert on patient safety, reducing infections in the use of central lines, and he uses checklists and processes to ensure patient safety. 

Now he’s found a way to operationalize love, which he says uplifts and connects us all,  and  it’s leading to incredible results, like reducing surgical length of stay from  6.8 days to  1.8  days, and reducing annual medicare expenditures over 3 years by 33%!  

Check out the full interview to hear the full conversation. 

Learn more about  Peter:  https://www.uhhospitals.org/about-uh/leadership/uh-system-leadership/peter-pronovost 

Learn more about University Hospitals: https://www.uhhospitals.org 

Topical time codes:

1:00 - Focusing on love and quality leads to results 

3:58 - Reducing infections & living and leading w/ love

7:22 - Do zero harm

10:08  -  Helping people see what’s inside of them

12:25 - Love, sense of awe, resolving separations

18:58 - Love buoys you

20:31 - Results 

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Thanks to the following organization for supporting the Making Healthcare Work for You mission.

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