In this episode, Laurie and Raemie are joined by Steph, Christina, Tim Bushell and Jonathan Barker to discuss how technology has evolved over the last 30 years.

In this episode, Laurie and Raemie discuss Brand Experience and the importance of human interactions with Charlie Chase – CEO of California Closets and FirstService Brands. 

In this episode, Laurie, Steph and Raemie talk about the shift from a call center to a Brand Experience Center and outline the key steps along the way.

In this episode, Laurie and Raemie are joined by Steph, Mariam, Becky and Val to take a trip down memory lane and revisit the early days of TLS.

In this episode, Laurie and Raemie announce a new series that will begin in May and run through the remainder of 2026. Lots to celebrate, so be sure to tune in! 

Special guest Becky Scott our Training and Development Manager!

Join Raemie and Laurie as they discuss 2025 at TLS and things we are thinking about as we enter 2026!

In this episode of Living in the Moment, we take you inside the Genesys Xperience 2025 Conference in Nashville—where global leaders gathered to explore how artificial intelligence is reshaping customer experience.

Join Raemie O’Brien and the TLS team as we break down the key themes: the shift from service to the experience economy, the rise of agentic AI, and the growing need for orchestration over simple automation. We’ll discuss the customer expectations that will define 2026, the power of human-AI co-intelligence, and why governance and transparency are now board-level concerns.

Key Takeaway: AI isn’t replacing humans—it’s amplifying their empathy, judgment, and the ability to create experiences that truly matter.

We explore the fascinating transformation of training in the workplace, from traditional classroom-style sessions to today’s dynamic, tech-driven learning environments.

We look back at how training methods have evolved over the years, and more importantly, what future generations are expecting from their learning experiences. From microlearning and AI-powered platforms to self-directed development, we unpack the trends that are reshaping the way people learn and grow on the job.

Tune in for a lively conversation about innovation, generational expectations, and how organizations can design learning experiences that truly resonate in the modern era.

This episode kicks off a dynamic and timely topic: generations in the workplace. From Baby Boomers to Gen Z, today's workforce spans a wide range of experiences, values, and expectations, especially when it comes to learning and technology.

Join us as we explore how different generations approach professional growth, adapt to emerging tech, and navigate the evolving landscape of work. This episode sets the stage for a broader conversation about how workplaces must evolve to stay inclusive, innovative, and future-ready.

Whether you're an HR leader, team manager, educator, or curious professional, these next few episodes will offer fresh insights into the shifting world of work.