We are joined by Emma, a MomentMaker® with CertaPro Painters to talk about everything you can learn just by reflecting, what it means to really work hard, having pride in what you do, and how being part of a team of genuine care makes all the difference in the world.  

We are joined by Kelly, a MomentMaker® on our Magic Bubbles team!  We talk about skills gained throughout the pandemic, how Kelly's passion for a person's experience has made her successful in Customer Experience, and how being a MomentMaker® sets her apart from a Customer Service Representative. 

We are joined by Amber, a MomentMaker® with our CertaPro team.  Amber's success is attributed to her passion for making a difference and an impact in a person's life.  She cares deeply about the experience all of our customer's have and always considers that you don't know what someone is going through.  This is a wonderful conversation about truly engaging in the moment, and how at the end of the day, the most important thing is to Be Calm, Be Patient, and Be Kind.

We are joined by MomentMaker®, Angeline as we celebrate her journey to becoming one of our Magic Bubbles MomentMakers®.  Angeline shares her biggest inspirations, what success means to her, and how remembering that people are people is really the most important thing we can do. Happy New Year everybody! 

We are joined by April Broome, VP of Franchising at California Closets and more importantly, my mom!  We talk about how we live the FirstService Brands' values both personally and professionally, how we really have pride in what we do together, and how her living the values influenced who I am today. Happy Holidays everybody! 

We are starting new series called 'Celebrate Your Journey' and we have Zainab from our Paul Davis and FIRST ONSITE teams to kick us off!  We talk about Zainab's previous experience in Customer Service, what has set her up for success at TLS, and her favourite moments working with her teams.

Today we are joined by Tasha Clarke, Director of Brand Experience with California Closets.  We talk about her drive and inspiration through what she does everyday, what a ‘10’ means in her book of Customer Service, and I was very excited to align on several thoughts when it comes to Customer Experience and navigating Customer Concerns.  Keep listening too for the optimal Disney World Agenda 😉

We are joined by MomentMakers® from all of our Brand Partners in this special edition of Caribou Campfire where we come together to discuss the most wonderful time of year, our favourite holiday traditions, and how we focus on the important things to really live in the moment and de-stress during this time of the year.  You don't want to miss this one!

We are joined by Paul Davis' Director of Brand Services, Emily Schafer!  Together, we talk about The Paul Davis Way and how important it is to provide a consistent customer journey for all interactions.  We talk about the importance of listening and staying present, and knowing when the role you are in may not be the right fit for you.